Description

Responsibilities:

• Interact directly with our customers by providing product and service information.

• Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.

• Coordinate problem resolution with appropriate departments.

• Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

• Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:

• High School diploma or GED equivalent.

• Ability to obtain Property and Casualty insurance license within first 2 years.

• Insurance and/or claims background helpful.

• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

• Requires an understanding of numerical concepts to perform mathematical transactions.

• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance

• Paid Vacation/Sick Leave

• 401K w/ Match

• Part-Time with a flexible Monday - Friday schedule

• Contests and Incentives

• Negotiable pay based on level of experience

• Collaborate in a team environment

#FO

#LI-BB1

Qualifications

Education

Required

• High School or better