Full time Monday, 8:15am - 5:30pm and every 4th Saturday morning. Mission or Purpose: While protecting private customer and bank information, build customer loyalty with excellent customer service, embrace sales culture, maintains consistency in the Retail and Teller area, customer call loop and other areas as needed. Nature and Scope: Provide a full range of retail deposit and teller services in person and over the phone while fostering a welcoming environment and building customer loyalty with excellent customer service. Accountabilities: Weight (%) Description 1. 75% Maintain consistency in the Teller line. a) Handle customer account transactions which may include verifying incoming cash, accurately dispersing cash, accepting various deposits and payments, and cashing checks, etc. b) Maintain cross-selling and referral goals. c) Ensure policies and procedures are adhered to. d) Protect bank assets through adherence to policies, following processes and procedures, security of cash and negotiable instruments and meeting transaction standards. e) Meet all deadlines; maintain a neat workstation and adequate work supplies. Attend required meetings and training sessions and meet transaction standards. Rotate working both drive up and lobby workstations as needed. 2. 15% Provide retail banking services both in person and over the phone through the Customer Connection Call Loop. a) Manage the necessary paperwork to open and handle a full range of consumer banking products in accordance with established procedures. b) Accurately explain products and services seeking to find the best fit for the customer, loan inquiries and general loan needs, recognize opportunities (bank, mortgage, investment, etc.) profile and refer customers to appropriate system-wide resources. Support the sales process. c) Seek to build relationships and customer loyalty, look for opportunities, and practice follow through to ensure completeness and accuracy. Accurately perform the necessary support functions within the retail area such as ordering, closing, updating and customer inquiries on Elan cards, phone bank data entry, Internet banking and BillPay, account maintenance and ordering supplies. d) Ensure product knowledge is up-to-date and customer service needs are met. 3. When experienced and knowledgeable as a Universal Banker, assist with training new UB's and be available to answer questions from newer UB's on an on-going basis, providing guidance when assistance is needed with a task or a customer. Mentor newer UB's on service and sales/referrals, sharing your success stories and experiences. Accountable for daily responsibilities on the line including, but not limited to ATM, Fed buy/sells, end of day duties. Also responsible for assisting the UB Supervisor with projects that arise including but not limited to contests, supply orders, check orders, misc. projects. Take the lead when the UB Supervisor is not present, leading the line in professionalism, protecting customer and bank information, providing excellent customer service and products to customers that meet their needs while adhering to policies. 4. 5% Actively participate in a team environment to support the service style of banking at First Bank Elk River. Work with co-workers and management to build and sustain this high level of service for our clients. Act as backup for other personnel as needed; assist in bank opening and closing procedures as needed, other special projects as assigned. 5. 5% Continue individual professional development for the achievement of these objectives. Report to work as scheduled and assist with other duties as assigned.