Position Purpose

The City of Arvada promotes Equal Pay for Equal Work. Starting salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity. The range listed reflects the entire range and typical placement is entry to mid-range. Performs and supervises highly confidential administrative functions and tasks for the City Manager and the City Manager's Office. Serves as the liaison between the City Manager and internal/external constituents. Serves as an information resource to city council, employees and management, and the citizens of Arvada. Supervises and leads the work of the Administrative Coordinator and Customer Experience Specialist. Monitors and maintains the operational budget for the City Manager's Office. Job Functions / Scope of Authority

ESSENTIAL JOB FUNCTIONS

Provides complex administrative support to City Manager, City Council members, and members of the City Manager's Office on a daily basis by composing correspondence, letters, memos, reports and presentations, and overseeing the scheduling of calendars in order to assure complete and timely information is shared appropriately.

Manages daily activities of the administrative staff.

Oversees all details for scheduling meetings, appointments, events, conferences and travel arrangements for City Manager and City Council on a daily basis in order to assure that City Manager and City Council is at the right place, at the right time, with the right people and correct information.

Manages and approves credit card receipts and statements for purchasing card and other financial information for City Manager on a daily basis in order to comply with purchasing requirements and recordkeeping purposes.

Provides backup for other administrative staff members when necessary to ensure that service levels for the department are met.

Creates and maintains systems to track and monitor completion of projects and actions in a timely manner for the city manager.

Provides editing and proofreading assistance, as necessary or requested, to various staff members to ensure accuracy and a quality product for the city.

Establishes trusting and congenial relationship between City Manager and internal/external customers on a daily basis by interpreting and answering questions concerning policies and administrative operations or directing to appropriate resources for resolution.

Determines appropriate action in situations, as necessary, arising in absence of City Manager to prevent delay of critical information.

Prepares, distributes and maintains highly confidential materials and information on a daily basis so that City Manager, executive management and city council are kept informed and aware of essential and pertinent information

Monitors the operational budget for the City Manager's Office. Tracks expenditures, balances the budget against actual activity, ensures expenditures are within budgeted amounts.

Serves as a resource for information for city staff, citizens, and business contacts on a daily basis in order to answer inquiries, assist others and conduct business for the benefit of the city.

Researches and provides information as requested for the City Manager in order to assist in special projects and requests.

Contributes to the development of the department, recognizes, initiates and leads improvement activities.

Functions as a recognized information source in the areas to which assigned.

Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.

Demonstrates a respectful attitude towards customers and coworkers that promotes teamwork, open communication, and effective customer service.

Acts with the customer in mind, responds to requests promptly and provides effective services or solutions for customers.

Exercises app opriate level of initiative and judgment to make decisions within the scope of assigned authority.

Oversees customer service performance management and sets clear performance expectations and goals for team members

Prepares and analyzes reports on key performance indicators and customer service feedback, providing insights and recommendations for continuous improvement

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Excellent computer skills with demonstrated advanced knowledge and experience in all facets of office administrative practices including complex word processing, database management, transcription, spreadsheets, charts and tables, internet processes, and other specialty software programs as requir