Job Description

Next level after the helpdesk support within the hospital system Day to day they have a queue of tickets from the helpdesk come through that they will be responsible for taking care of in an efficient manner. Issues include, broken equipment replacements, microphone fixes, tv repair, headphones, computer. This person will handle hardware and software issues. They will also be responsible for some cable management, PC deployment, hand scanners, and setting all this up. This team is very collaborative with other groups, biomed, helpdesk, etc. Sometimes they are seen as hardware but dig into applications.70% of project work and 30% tickets.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Two (2) years demonstrated work experience supporting personal computers and technology

One (1) year professional work experience supporting personal computer software and building computer hardware for enterprise.

Experience with standard operating systems and desktop applications (e.g., Microsoft Windows, Microsoft Office Professional)

Must possess excellent analytical skills.

Must possess excellent communications and customer service skills. Associates Degree in Information Systems or other technical field

A+ certification or equivalent certifications

Two (2) or more years experience in professional environment supporting personal computer software, hardware build, installations, and end user support for enterprise or health care.

Excellent technical troubleshooting skills

Experience with standard enterprise information technologies (e.g., Microsoft Endpoint Products, System Center, Active Directory, Virtual Desktop, Mobile Device Management)

Experience working in technical support at healthcare facility null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.