As a Level I Technician at our Managed Service Provider, you will be the front-line for our IT support, playing a critical role in maintaining the operational efficiency of our clients' IT environments. This position requires a balance of technical knowledge, problem-solving skills, and excellent customer service abilities. You will handle various technical issues, ensuring swift resolution and high customer satisfaction. As a Tier I Technician, you are the first point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges.