Posting Number 2024-34* * SALARY RANGE (CSA971) Grade 18: $113,788.91- $170,683.35/yr. (Commensurate with experience)* * /This position will be based out of theBoston,Brockton,Marlboro, orChicopeeOSA offices. Please indicate your geographical preference in office location when applying per the application instructions below./ //GENERAL STATEMENT OF DUTIES: The Director of Performance Management will play a pivotal role in enhancing the agency's overall effectiveness and efficiency. This individual will be responsible for identifying performance improvement areas, formulating recommendations, and overseeing the implementation of necessary changes. Additionally, the Director will lead various performance improvement projects assigned by the Executive Deputy Auditor, focusing on analyzing and resolving performance deficiencies. This role will work closely with the Senior Deputy State Auditor, First Deputy State Auditor, Audit Directors, and senior staff, with wide latitude for developing and implementing critical evaluation projects designed to improve agency service delivery. _SUPERVISION RECEIVED_: Work under the direction of the Executive Deputy Auditor. _REQUIREMENTS:_ • A bachelor’s degree in public administration or a related field; • Familiarity with the structure and function of Massachusetts state government; experience working with the state legislature and other state government entities is a plus; • A record as a proven leader with the ability to affect change and influence organizational priorities while fostering teamwork and promoting professionalism during a time of transition; • Strong writing, communications and analytical skills; • Superior leadership, interpersonal and negotiating skills with the ability to work with staff at all levels; _DUTIES AND RESPONSIBILITIES:__ _ /The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description./ General · Plan, organize, and execute performance improvement activities and work. · Identify learning needs within the agency to enhance staff performance. · Collaborate with leaders, managers, and staff to gather insights, perspectives, and feedback on performance issues and improvement opportunities, including new services, methods, or procedures. · Facilitates executive review of organizational performance to identify course corrections or necessary strategy adjustments. · Recommend organizational and/or workflow changes that strategically add value. · Lead and guide teams through the process of change, ensuring smooth transitions and buy-in from all stakeholders. · Formulate actionable recommendations based on performance assessments, presenting them to the appropriate agency leadership for approval. · Develop, monitor, and report on key performance indicators. · Act as a collector and filter for new ideas within the organization and present them to agency leadership. Advance those ideas, as directed, to improve organizational performance. · Create opportunities for employee engagement at all levels around performance improvement, impacts of performance-related changes, and individual employee responsibilities. · Work closely with functional units responsible for planning and budgeting, human resource alignment, and knowledge management to ensure alignment with organizational strategies. · Coordinate with departments to establish data strategies and indicators to make data understandable and actionable to improve the routine use, application, and analysis of data to solve problems and monitor performance. · Direct activities and operations as assigned by the agency leadership. · Improve service quality, reducing cost and timelines to conduct work. · Monitor and report on the performance of all parts of the organization, including by providing guidance to senior management and others. · Performance reporting. · Lead in statistical research and agency performance evaluation within the OSA. · Perform other related duties as assigned. Performance & Portfolio Management · Develop and manage systems for evaluation and reporting on the agency's performance in delivering services. · Oversee the efforts of staff regarding regular data collection · Ensure and document the reliability of statistical information used in performance management and improvement. · Evaluate and identify issues related to the effective delivery of services. · Develop and continually revise and enhance the selection of key agency performance indicators and set numeric targets. · Ensure timely and helpful distribution of critical information to senior staff and maintain a high level of accuracy, transparency, ethics, and accountability in public performance reporting. · Provide direct support on select engagements and oversee special projects as necessary. Systems Development · Drive the flow of timely, accurate, and relevant information needed for efficient decision-making and the achievement of initiative outcomes by improving the underlying systems used for indicator reporting and management reporting, issue escalation and triage, and project intervention. · Improve the systems, technological and otherwise, used to monitor projects and other performance. · Foster a culture of transparency, accountability, collaboration, and continuous learning within the agency. · Identify and develop potential synergies and cross-capabilities between the performance management unit and other units within the agency, leveraging those to build and push for approaches that best address the most critical needs. · Build and maintain relationships with key external stakeholders. We require that all applicants have a valid Massachusetts driver's license and that they maintain a safe driving record. _PREFERRED QUALIFICATIONS_: /Demonstrated experience and expertise in the following areas will also be important considerations:/ · Skills and experience most commonly associated with the achievement of a Master’s degree in public administration with work experience in the 10-year range. · Strong analytical skills, including the use of statistical analysis. · Keen attention to detail, flexibility, and an enthusiastic work ethic; · Strong written and verbal communication skills with experience in delivering presentations to a variety of audiences; · Experience that demonstrates a proven record of providing analytical and/or technical assistance for complex, interdisciplinary projects involving multiple stakeholders; · Experience in performance reporting, process improvement methods, data collection, or data analysis in complex operational environments; · Experience mediating among groups with competing perspectives and implementing projects that improve operational efficiency preferred; · An understanding of auditing issues, especially in a government environment; · Ability to think creatively and embrace new approaches and/or technologies for solving complex operational problems; · Advanced knowledge of Microsoft Excel, PowerPoint, and other MS Office applications. _COMPETENCIES FOR SUCCESSFUL PERFORMANCE JOB DUTIES:_ Knowledge of: · Principles and practices of public administration and government. · Massachusetts laws, regulations, and policies. · Research techniques, methods, and procedures. · Organizing and implementing comprehensive administrative programs. · Strategic planning methodologies. Ability To: · Establish and maintain effective working relationships, both within the agency and outside of the agency. · Communicate in an effective and easy-to-understand way. · Work with stakeholders to build trust and consensus. · Help stakeholders overcome resistance to positive change. · Educate stakeholders on new approaches in an inclusive way to drive buy-in. · Recognize the importance of diverse perspectives. · Actively promote the use of diverse working groups. · Collaboratively manage cross-functional project teams. · Partner effectively to identify opportunities for significant process enhancements. · Constructively challenge prevailing assumptions. · Minimize complexity and increase flexibility throughout the organization. · Anticipate, identify, and define problems. · Seek root causes to avoid symptomatic approaches. · Identify potential consequences and future test solutions. · Supervise staff if/when assigned. *Job: Accounting and Finance *Organization: Office of the State Auditor *Title: *Director of Performance Improvement Location: Massachusetts-Boston-1 Winter Street Requisition ID: 2400052Q