Description

-130/150 Users; 3 Buildings all on-site in Somerset County

-Another office as a 2nd point of contact in Bridgewater, NJ

-Office environment, some lab environment work, all local

-Total IT Team of Support/Engineers, about 10 in the USA

Responsibilities:

• Provide exceptional technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person interactions.

• Install, configure, and maintain desktop hardware, software, and peripheral devices (e.g., laptops, desktops, printers, scanners).

• Diagnose and resolve hardware and software issues promptly, ensuring minimal disruption to end-users' productivity.

• Collaborate with other IT team members to identify and implement solutions for complex technical problems.

• Conduct regular system maintenance activities, such as operating system updates, software patches, and antivirus software updates.

• Assist in the setup and configuration of network connections, ensuring proper connectivity and security protocols.

• Educate and guide end-users on the effective use of computer systems, software applications, and peripheral devices.

• Document technical issues, resolutions, and standard operating procedures to maintain an updated knowledge base.

• Participate in IT projects and initiatives, including hardware and software deployments, system upgrades, and technology migrations.

• Adhere to company policies and procedures related to IT security, data privacy, and equipment usage.

  Requirements - Proven knowledge of Ticketing System

• Well-founded grasp of End User Training

• Azure Active Directory experience

• Active Directory experience preferred

• MS Windows 10 experience desired

• Proficiency in Windows 11

• Desktop deployment experience

• Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

• 3+ years of desktop support or other related experience Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .