Job Information
Health First Onboarding Experience Specialist in Brevard County, Florida
POSITION SUMMARY
The Onboarding Experience Specialist (OES) is responsible for providing support to the talent acquisition process through pre-hire and post-hire activities. The Onboarding Experience Specialist is a member of the Onboarding Experience Team (OET). Driven by quality, the OET is an expert at supporting internal and external customers throughout the pre-employment process. This is a per-diem position.
PRIMARY ACCOUNTABILITIES
- Enter and track candidate pre-employment journey.
- Directs day-to-day onboarding operations to ensure timely, accurate, efficient and courteous delivery in a cost-effective manner.
- Responsible for interdepartmental communication with HR departments to ensure a smooth hiring process for new associates.
- Review submittals against job requisition and candidate application for compliance.
- Objectively review background and Associate Wellness clearance to ensure compliance for Health First organizational standards.
- Ensure all candidates receive a warm welcome call and email to support the candidate throughout their pre-boarding experience.
- Review vendor systems daily to ensure progress and escalate accordingly.
- Provide excellent customer service to candidates, client teams and/or clients by responding quickly to all inquiries.
- Assist vendor with completion of required check when necessary.
- Act as a key contact for all issues related to onboarding and closely monitor candidate onboarding tasks to ensure completion before or by due date.
- May assist with building new client audit detail procedures for the review of candidate orders including auditing candidate orders and ensuring requirements of a position and client standards are established in appropriate technology tools.
- Ensure the new hire file contains all documentation required by regulatory agencies. Schedules associate for training classes in partnership with Center for Learning. Schedules associate for Associate Wellness Prescreen appointment.
- Participate in continuous process improvement initiatives to promote improved customer experience.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
Education:High School Diploma and two years of relevant work experience. Licensure:None. Certification:None. Work Experience:1 year of customer service experience. Knowledge/Skills/Abilities:
- Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.
- Ability to work autonomously with minimal supervision.
- Strong critical thinking skills.
- Strong communication skills and professional presence.
- Ability to maintain composure in stressful office environment.
PREFERRED QUALIFICATIONS
Education:High School Diploma or TASC (Test Assessing Secondary Completion Test) Work Experience:Basic Knowledge of HR practices with 1 year of HR/Onboarding experience Knowledge/Skills/Abilities:
- PeopleSoft, Hyland, Taleo and Applicant Tracker Database or experience with ERP, CRM and ATS.
- Bilingual.
PHYSICAL REQUIREMENTS
- The majority of the time involves sitting or standing; occasional walking, bending, stooping.
- Long periods of computer time or at workstation
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined, on site or remote.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Job: *Human Resources
Organization: *Health First Shared Svcs Inc
Title: Onboarding Experience Specialist
Location: Florida - Brevard County
Requisition ID: 072906