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Description of Duties:

The Network Operations Center Engineer supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:

· Be responsible for all facets of a continuous 18/5 Global Network Operations Center, communicate with the MDA

· GNOSC event team, support the GNOSC Mission Support Team, Network Operations Center, and execute Network technician (Tier 1 and Tier 2) duties in direct support of MDA events, exercises and war-games.

· Monitor the MDA Enterprise Network using Solarwinds, NetMRI, Secure CRT, and other provided tools.

· Respond to Remedy Incident Tickets, working with customers to resolve network communication issues.

· Work with DISA, DREN, and Metro-e vendors to report and resolve network circuit issues.

· Perform Layer 1 cable troubleshooting, replacement, and Layer 2 support such as port activations.

· Provide basic OSPF and BGP troubleshooting as needed.

· Provision and modify QoS as necessary to support MDA Events.

· Under direction of senior staff, perform basic Firewall troubleshooting.

· Research and capture event supporting network architecture from data repositories and network configurations.

· Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity.

· Support and service maintenance activities to include Change Management coordination during the assigned shift day/time.

· Develop event products and modify and maintain event baselines prior to and during the event.

· Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer.

· Coordinate with the GNOSC Watch Officers, Event Team and Lead/train/manage the GNOSC MST personnel on IT

· Incident Management requirements, to ensure proper site, service and application outages and/or degradations are effectively escalated, managed and resolved with full communication of status, plans, and actions by providing senior leadership and the Government customer the latest status through resolution.

· Actively participate in the Mission Execution Team working group meetings.

· Assist the MDA GNOSC Event team by supporting the Mission Execution Team (MET) as part of Flight Test execution, which requires the integration of contractor’s into the MET battle rhythm, leading up to and during the execution of the event tests.

· Serve as the subject matter expert on network transport and service delivery of all MDA/IC delivered capabilities required to support test execution.

· Work with Network Operations Center personnel to develop the "Event Preparedness Checklist" for all MA-1 events.

· Coordinate with other relevant IRES contract teams to ensure the timeline of implementation and delivery of all other

· Task Order 8003 work products and requirements are identified in the "Final event work products and activities with RACI" matrix.

· Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and to work in concert with operations personnel, ensuring assets are identified and scheduled.

· Coordinate with the GNOSC Manager, GNOSC Event Team Lead, and Watch Officers to meet service levels defined for the IT Services organization.

· Coordinate with Change Management and other key leadership to ensure pre-defined service levels for the IT Services organization are achieved and to provide insight into the impacts of the event posture.

· Execute the job roles/responsibilities, which includes varying shifts, which are adjusted, between day and night shifts as required and is located at Schriever AFB, CO.

· Provide guidance and lead troubleshooting in dynamic, time constrained scenarios to matrix staff, including network, systems, and application engineers, in a geographically distributed enterprise.

· Provide post event recommendations, “Lessons Learned” and “Hot Wash” inputs.

The successful candidate will:

· Have excellent communication skills, verbal and written, at both technical and senior/Executive management levels

· Have excellent customer service skills.

· Be proficient in developing comprehensive and detailed drawings.

· Be able to follow documented process and procedures and provide feedback to update as necessary.

· Work well in team environment.

· Be able to perform as a section trainer and create lesson plan

This position can be filled at Schriever SFB, Colorado Springs, CO.

This position is expected to pay $55,000 - $80,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate will be assigned as an employee for Jacobs or one of our teammate companies.

Jacobs health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.

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Here’s what you’ll need :

Basic Requirements:

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 1 years of general experience; Associate’s degree and 0 years of general experience.

· Must have 2 years of experience in an engineering field.

· Must have experience in Firewall configurations and troubleshooting, Multiple network types (i.e. SDN, SDWAN, LAN, WAN, VxLAN, SDN), or Managing Voice over Internet Protocol (VoIP) Telecommunications infrastructures

· Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security CE Certification or higher

· Must have an active DoD Secret Security Clearance

Desired Requirements:

· Have experience in metrics-based IT Operations and Maintenance (O&M) teams.

· Have experience with Remedy and SNMP monitoring tools (e.g., SolarWinds, Net MRI, Secure CRT, etc.)

· Have education or experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation

· Have experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices

· Have Network Operations experience in a network operations center or other 18/5 IT Operations environment

· Have Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices

· Have knowledge of Cybersecurity principles and how to execute system/network security analysis

· Have a working knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements

· Have an understanding of Command level Management and be able to speak clearly to a diverse cultural audience,

· VIPs, and dignitaries

· Have Quality Assurance/Quality Control Inspection process knowledge

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.