Job Overview:

TEKsystems is seeking a skilled IT Support Tier II Specialist to join our team in Columbus, Indiana. The ideal candidate will have a strong background in corporate IT support, with a focus on desktop and device management in a manufacturing setting. This role requires hands-on experience with SCCM, Active Directory, and Windows 10, along with a commitment to delivering exceptional customer service.

Key Responsibilities:

• Provide outstanding customer service, resolving technical and non-technical issues via phone, email, and other communication channels.

• Offer Level II support for infrastructure and desktop issues, aiding Level I staff in problem resolution.

• Maintain and configure desktop management tools, manage software updates, patches, and IT asset management.

• Deploy and configure client equipment for essential business functions, including file sharing, printing, and email services.

• Potentially oversee a virtualized Windows server environment using VMware.

• Understand and manage server and client OS operations, application deployment, and Active Directory functions.

• Establish user accounts and passwords, adhering to security guidelines.

• Lead and support IT project activities, manage software inventory, and mentor team members.

• Work independently and collaboratively to meet deadlines and maintain documentation for problem resolution and knowledge base articles.

Essential Skills:

• Proficiency in Windows 10 environment

• Expertise in Active Directory management

• Experience with SCCM

• Strong PC troubleshooting and imaging capabilities

Qualifications:

• Proven experience in IT support within a corporate and manufacturing environment.

• Excellent troubleshooting skills for a variety of devices, including laptops, desktops, and mobile devices.

• Familiarity with niche applications and the ability to work with limited documentation.

• Exceptional customer service and communication skills.

Work Environment: The role is based in an office setting within a manufacturing environment, collaborating with a dedicated IT team

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.