Description

If you're looking for work as a Customer Service Representative, this position via Robert Half, situated in a dynamic, rapidly changing call center, might be for you! Articulate, highly skilled candidates who love building solid customer relationships will be interested in this Customer Service Representative position. This could be the long-term contract / contract to hire Customer Service Representative position you're looking for, if you can work in Dayton, Ohio! Call Alison at 937.224.8326 for immediate consideration.

Major responsibilities

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

• Handle incoming telephone calls

• Field and send written business correspondence

• Provide accurate, friendly customer service in a timely fashion

  Requirements

• Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Experience using Microsoft Excel

• Demonstrated knowledge of pricing

• Customer service experience desired

• Order entry experience required

• Practical knowledge of Microsoft Excel

• Shipping & receiving experience preferred

• Working knowledge of SAP is extremely helpful

• Adeptness in Negotiate Pricing

• Logistics & distribution experience

• Deep understanding of Customer Quotes

• Strong customer service and office administrative skills

• Strong problem solving and analytical skills

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

• Proficient with computers and technology platforms

• Experience performing extensive research to resolve complex customer inquiries

• Demonstrated ability to interact effectively with internal and external partners and clients/customers

• Sound written and verbal communication skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .