Volt Workforce Solutions Customer Service Rep in Deerfield Beach, Florida

Customer Service Rep in Deerfield Beach, FL at Volt

Date Posted: 11/14/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Deerfield Beach, FL

  • Job Type: Call Centers

  • Duration: 100 weeks

  • Date Posted: 11/14/2018

  • Job ID: 148818

  • Pay Rate $14.0 - $14.0/Hour

  • Contact Name Volt Branch

  • Phone 512-362-5245

Job Description

New Training Class Announced!

Volt is seeking compassionate and emphatic Customer Service Reps to join our team working with our client, a leader in the medical industry, in the Deerfield Beach, FL area . This is a lon g term temporary assignment with the possibility of converting to client's staff depending on factors such as attendance and performance.

If you love providing excellent customer service and connecting with clients, keep reading!

Job Duties:

  • Practice exceptional customer service and telephone techniques

  • Deliver verbatim scripting.

  • Maintain patience and professionalism with plan members.

  • Listen to members and multi-task.

  • Utilize rebuttals and address member concerns in a detailed manner.

  • Maintain member confidentiality and follow all HIPAA guidelines.

  • Navigate multiple systems in order to schedule nurse practitioner appointments.

  • Follow all center policies and procedures.

Other responsibilities include:

Role Essentials

  • High School Diploma or equivalent

  • Six months of recent relevant experience in a high production call center environment

  • Intermediate computer skills and knowledge of Microsoft Word and Excel

  • Professional, interactive written and verbal communication skills

  • Good with retaining and analyzing detailed information and retaining knowledge

  • Staying organized while multitasking

  • Organize, prioritize, and execute duties with minimal or no supervision

  • Able to thrive in a fast paced environment

  • Able to work a full time (40 hours) and flexible work schedule including some Saturdays during busy season.

  • Bilingual is a plus (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish and English

If this looks like the job for you, apply now or call our recruiting center at 512-362-5245. These jobs will be starting 12/17/18, so don't delay!

Volt is an equal opportunity employer.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.