Volt Workforce Solutions Customer Service Rep in Deerfield Beach, Florida
Customer Service Rep in Deerfield Beach, FL at Volt
Date Posted: 11/14/2018
Employee Type: Contingent
Location: Deerfield Beach, FL
Job Type: Call Centers
Duration: 100 weeks
Date Posted: 11/14/2018
Job ID: 148818
Pay Rate $14.0 - $14.0/Hour
Contact Name Volt Branch
New Training Class Announced!
Volt is seeking compassionate and emphatic Customer Service Reps to join our team working with our client, a leader in the medical industry, in the Deerfield Beach, FL area . This is a lon g term temporary assignment with the possibility of converting to client's staff depending on factors such as attendance and performance.
If you love providing excellent customer service and connecting with clients, keep reading!
Practice exceptional customer service and telephone techniques
Deliver verbatim scripting.
Maintain patience and professionalism with plan members.
Listen to members and multi-task.
Utilize rebuttals and address member concerns in a detailed manner.
Maintain member confidentiality and follow all HIPAA guidelines.
Navigate multiple systems in order to schedule nurse practitioner appointments.
Follow all center policies and procedures.
Other responsibilities include:
High School Diploma or equivalent
Six months of recent relevant experience in a high production call center environment
Intermediate computer skills and knowledge of Microsoft Word and Excel
Professional, interactive written and verbal communication skills
Good with retaining and analyzing detailed information and retaining knowledge
Staying organized while multitasking
Organize, prioritize, and execute duties with minimal or no supervision
Able to thrive in a fast paced environment
Able to work a full time (40 hours) and flexible work schedule including some Saturdays during busy season.
Bilingual is a plus (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish and English
If this looks like the job for you, apply now or call our recruiting center at 512-362-5245. These jobs will be starting 12/17/18, so don't delay!
Volt is an equal opportunity employer.
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.