Volt Workforce Solutions Customer Support Representative in Folsom, California

Customer Support Representative in Folsom, CA at Volt

Date Posted: 1/3/2019

Job Snapshot

  • Employee Type: Contingent

  • Location: Folsom, CA

  • Job Type: Call Centers

  • Duration: 20 weeks

  • Date Posted: 1/3/2019

  • Job ID: 149494

  • Pay Rate $13.0 - $19.0/Hour

  • Contact Name Volt Branch

Job Description

Volt is looking for Call Center Representative with Optical Experience (dispensing eyeglasses) in Folsom.

The Ocular Call Center Representative will respond to customer inquiries ranging from routine to complex related to the dispensing of eyeglasses; requires in-depth knowledge in the following areas:

  • Prescriptions, Plans, Products, Services, and Procedures

  • Online purchasing & e-Commerce knowledge

  • Payment processing/payment collections

  • Eligibility verification

  • Order Status, Shipping Status, and Stock Availability

  • Accurate completion of necessary documentation, letters, and forms processing

Requirements:

-Experience working in an Optometrist office

-Experience Dispensing eyeglasses

-ABO certified preferred, but not required

Volt is an Equal Opportunity Employer

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.