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REMBE, Inc. Service Technician - Electrical in Fort Mill, South Carolina

The Service Technician - Electrical is responsible for providing quality service for REMBE Inc. products. This position works in coordination with an experienced Service Technician / Sales Engineer to manage all service and service-related projects.

This responsibility includes:

1. Commissioning and servicing REMBE, Inc. equipment in customer's establishment, according to specifications. Consulting with customer and engineering staff to resolve design and operational problems. Training customer personnel in operating and maintaining equipment as required. 2. Hands-on support of the Field Sales Organization with necessary site visits, analysis, and proposals where troubleshooting is required. In addition, the Service Technician - Electrical is primarily responsible for most control panel-related services, troubleshooting, problem solving. The Service Technician - Electrical will also provide support for warehouse operations as required.

Duties and Responsibilities: In coordination with an experienced Service Technician / Sales Engineer: Responsible for customer-ordered start-ups/commissioning of REMBE Inc. equipment, and follow-up maintenance and service, in customer's establishment, utilizing knowledge of relevant mechanical and electrical equipment. Plays a leading role in control panel and electrical-related troubleshooting, site training, commissioning and problem solving. Consults with customer personnel as needed to resolve process or equipment requirements and concerns both prior to installation/start-up and after. Operates REMBE, INC. equipment through trial run at customer's establishment to ensure that equipment functions as intended. Trains customers personnel in adjusting, maintaining, and repairing REMBE Inc. equipment. Repairs, supervises repair and/or handles replacement of worn or defective REMBE Inc. equipment and parts in customer's plant. Manages each service-related task assigned to him/her, including scheduling and delivering quality service to internal and external customers, while upholding REMBE Inc. values at all times to ensure high customer satisfaction. Maintains and grows service/start-up customer relationships by providing consultative recommendations for other processes within customer location as required. Serves as internal technical support for Sales Representatives to achieve or exceed sales goals as required. Performs warehouse product inspections for general condition, documents by photos, verbal communication, written records of exact condition prior to being sent for repair, replacement, shipment,

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