Volt Workforce Solutions Account Manager in Fullerton, California

Account Manager in Fullerton, CA at Volt

Date Posted: 1/10/2019

Job Snapshot

  • Employee Type: Contingent

  • Location: Fullerton, CA

  • Job Type: Industrial

  • Duration: 0 weeks

  • Date Posted: 1/10/2019

  • Job ID: 157021

  • Contact Name Volt Branch

  • Phone 714-879-9330

Job Description

Account Manager

Responsibilities:

  • Provide world class customer service

  • Review appropriate reports and records to ensure bin management system is properly maintained

  • Identify, source and quote parts and process related customer orders

  • Review and maintain customer pricing

  • Build a strong working relationship with all customer contacts

  • Maintain at all times a positive mental attitude to customers and fellow associates

  • Audit inventory levels inside customer facilities

  • Occasionally replenish inventory in customer’s facility

  • Document key events and notes in CRM system

  • Provide technical part information to customer utilizing internal company engineering and quality support resources

  • Deliver parts as needed

  • Identify and actively pursue opportunities for continued revenue growth with existing customers

  • Service the customer’s VMI (Vendor Managed Inventory) program

  • Maintain VMI bin schematics

  • Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements

  • Grow the business portfolio on product mix with the customer

Qualifications:

  • A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships

  • Customer Service experience

  • Good analytic and organizational abilities required

  • Attentive to detail

  • Quick learner

  • Self-motivated with a strong desire to succeed

  • Excellent interpersonal and communication skills, both written and verbal

  • Problem solving and decision making skills

  • Technical and mechanical inclination a plus

  • Occasionally lift 20-40 pounds, up to 50 pounds occasionally

  • Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Job Posting Service Rep

Essential Functions:

  • Service and stock delivered product in the customer stocking location in a neat and timely manner

  • Scan and download product orders the same day and service according to customer needs

  • Keep appropriate Team Members informed on any/all customer issues

  • Unload and load material as required

  • Follow assigned scheduling of deliveries on-time and accurately

  • Represent in a professional manner at all times ensuring quality customer service

  • Abide by all rules and regulations of including all applicable safety rules, regulations and uniform policy

  • Attendance on a regular, consistent basis is mandatory

Required Skills:

  • Product knowledge is a plus

  • Possess excellent Customer Service skills and be self-motivated

  • Minimum - High School Diploma with effective oral and written communication skills

  • General computer skills

  • Good driving record with valid driver license and reliable transportation is a plus

  • Ability to regularly lift up to 40# up to 70# occasionally

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.