Essential Functions: (in coordination with the Executive Director) - Coordinate movement of merchandise from the storage areas in the ware house to the point of sale - Monitor and assist loading and unloading of merchandise - Manage documentation associated with shipping processes - Document all actions by handling logs and records and managing information on forms - Work with the Bookkeeper and Executive Director when needed to purchase equipment and supplies that are needed for the departments and/or store - Compile work orders and ensure appropriate compliance - Direct the work of warehouse personnel and oversee all associated activities - Evaluate staff performance and manage employee evaluations - Assume warehouse operations responsibility - Investigate and report warehouse operational discrepancies - Oversee safe operation and maintenance of forklifts and other equipment - Oversees and maintains courteous, high quality customer service toward customers, clients. - Addresses complaints in a prompt and effective timeframe with follow-up and results for the customer and the store for a positive outcome. - Works with Store Manager to over day-to-day store operations and acts accordingly within strategic plans. - Ensures all safety guidelines are followed according to GSM (policies and procedures), Diocese of Helena, Helena Fire Department Fire Codes Department of Labor, facilitates safety evaluations, quarterly reports ensures inspections are completed, hazardous or areas of concern are being followed up on, creates agenda for quarterly meetings, follow up on incidents. - Knows emergency procedures and trains employees in procedures such as fire drills, a store robbery, etc. - Oversees the clean up of parking area and outside grounds and works with the team. - Inspects or delegates inspection of interior and exterior of Thrift Store property daily to ensure cleanliness; maintains readiness for operations and availability/safety of equipment and supplies. - Participates in hiring, disciplinary actions and termination processes with Human Resources and Executive Director. Keeps adequate documentation as needed. - Provides regular coaching for employees with training and evaluations while working with the Human Resource Manager. - Researches and solicits new sources of quality donations for the store, recycling opportunities, determines ability of recycling numbers from the store. - Meets periodically with the Management Team and Executive Director to set quarterly and annual goals. - Updates job knowledge by participating in educational opportunities. - Other duties as assigned. - Acts as Safety Facilitator and ensures OSHA and safety compliance