JOB REQUIREMENTS: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Check to ensure that appropriate changes were made to resolve customers\' problems. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Review insurance policy terms to determine whether a particular loss is covered by insurance. - Make Customer changes, report claims, rewrite current insureds, send policy documents, answer insured inquiries ***** APPLICATION INSTRUCTIONS: Apply In Person: 806 Water Ave PO Box 428 Mail a Rsum: PO Box 428 Hillsboro, WI 54634 E-Mail a Rsum: mgardehl@hofmeisterinsuranceagency.com