Job Information
The City of Houston CUSTOMER SERVICE REPRESENTATIVE III in Houston, Texas
CUSTOMER SERVICE REPRESENTATIVE III
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CUSTOMER SERVICE REPRESENTATIVE III
Salary
$1,770.83 - $1,941.93 Biweekly
Location
Houston, TX 77002
Job Type
Full Time
Job Number
34130
Department
Houston Public Works
Division
HW-Planning
Opening Date
05/17/2024
Closing Date
5/31/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSON INTERESTED
Section: Infrastructure & Development Services
Reporting Location: *1002 Washington Ave, 3rd Floor
Workdays & Hours: *Monday – Friday/8:00am - 5:00pm
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Researches, analyzes and resolves customer inquiries and complaints to provide quality customer assistance. The Customer Service III position will require excellent customer service skills allowing them to assist customers in a professional and informative manner that addresses all the customer’s needs. Responsible for all communication regarding Taps & Meters services and deliverables. Maintains the departments standards of being logged in live chats and answering the switchboard in a timely manner. Monitor Q-Flow, a next-in-line software application to queue customers to the 1st floor workstation. Assist customers with completing meter applications and all permits completed by the Taps & Meters team. Performs data entry activities to record customer information. Responsible for generating sales orders and ensuring all applications are completed through use of the permitting software. The Customer Service Representative III primary duties will consist of submitting water meter easements through a data base spreadsheet and Legal Workflow Tracking system. Act as liaison between legal and real estate departments and customers. Maintain and update spreadsheet. Inform customers of easement process and status submittal updates. Must have good verbal and written communication skills. Assist in training new CSRs within Taps and Meters. Assist supervisor with issuing work assignments. Handles difficult customers and/or complaints, acts in the lead capacity when supervisor is unavailable. Perform other duties as assigned
WORKING CONDITIONS:
This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature, and air conditions.
This is a Houston Public Works Department position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
Three (3) years of administrative or customer service-related experience are required.
Substitutions: Associate’s degree may be substituted for up to two (2) years of experience. Bachelor’s degree may be substituted for the years of experience.
LICENSE REQUIREMENTS:
None
PREFERENCES
Preference will be given to applicants with working knowledge of the City of Houston's billing and drainage process. Performed in a Lead capacity role.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 16
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.
If you need special services or accommodations 832-395-2976(TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Please select the scenario that describes your education.
Less than a High School Diploma/ GED
High School diploma/GED
Associate's degree
Bachelor's degree
02
Which best describes your VERIFIABLE administrative or customer service-related experience?
None
Less than 1 year
1 - 2 years
2 - 3 years
3 - 4 years
4 years or more
03
Please select the following application(s) that you are proficient in using. (Check all that apply).
Word
Excel
Outlook
ILMS Permitting Software
Q-Flow
None of the above
04
What are your top three priorities for a Customer Service Representative and how will you utilize these skills in your customer service role?
05
What does customer service mean to you?
06
Please select all of the languages below that you can read, speak and write fluently:
Spanish
Vietnamese
Mandarin
Arabic
Other
None
07
Have you completely and truthfully answered question #9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.)
Yes
No
08
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question