Description

We are offering a contract employment opportunity for a Desktop Support Analyst in Huntsville, Alabama! In this role, you will be responsible for maintaining and upgrading workstations, providing end-user training, and documenting inventories. You will also be involved in supporting various hardware and software applications and utilizing ServiceNow platform for tracking service calls and support requests.

Responsibilities:

• Configure, maintain and upgrade workstations, peripherals, and laptops according to specific standards.

• Provide end-user training on the use of PC workstations, applications, and the networking environment.

• Maintain and document workstation and other device inventories, including the use of change management tools for adding, moving, or removing PC and Network devices.

• Utilize the ServiceNow platform to document and track all service calls and support requests, including incident resolution.

• Support all local PC and hardware including, but not limited to, desktops, laptops, printers, projectors, and peripherals.

• Manage support requests related to Microsoft 365 applications such as Outlook, Office suite, OneDrive, and mobile devices (Android and Apple).

• Support shop floor CNC machines and other applications and software as required.

• Ensure the ability to walk up and down steps multiple times a day, including through a large shop floor environment multiple times a day.

• Exhibit proficiency with troubleshooting concepts; PC workstations (laptops and desktops), Windows operating systems, Microsoft Office products, antivirus software, networking concepts including TCP/IP, routing, and network printing, data backup/recovery concepts, and electronic software delivery methods.

• Demonstrate general knowledge on network servers, Citrix, and WAN technological concepts.

• Display excellent oral and written communication skills, customer interface skills, problem-solving abilities, innovative resolution ability, and the ability to be a highly effective team member.

  Requirements

• Proficiency in ServiceNow Platform and ServiceNow Modules

• Demonstrable experience with MS Office 365, Microsoft 365 Enterprise, and O 365

• Ability to troubleshoot, diagnose, and resolve software and hardware issues

• Familiarity with desktop operating systems, applications, and network systems

• Excellent problem-solving skills and the ability to work under pressure

• Strong communication skills to effectively liaise with staff and clients

• Proven ability to manage multiple tasks concurrently

• Knowledge of ITIL processes and experience in an ITIL environment would be advantageous

• Experience in a customer service role or user-facing role would be beneficial

• Must be able to understand and adhere to company policies and procedures.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .