Volt Workforce Solutions Customer Service Representative in KNG OF PRUSSA, Pennsylvania
Customer Service Representative in KNG OF PRUSSA, PA at Volt
Date Posted: 1/4/2019
Employee Type: Contingent
Location: KNG OF PRUSSA, PA
Job Type: Call Centers
Duration: 16 weeks
Date Posted: 1/4/2019
Job ID: 154504
Pay Rate $14.0 - $17.0/Hour
Contact Name Volt Branch
After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at 1 800 595 8658. Be sure to note the Job ID number found on this page and reference it when calling about the position.
Job Title: Customer Service Representative
Location: King of Prussa
1st Shift - 8:00AM - 5:00pm
Job description :
The Customer Service Representative is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met.
Work independently and within a team to deliver a consistent, exceptional customer experience every time.
Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
Successfully establish, manage and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Understand and appropriately use the company pricing system and policies.
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
May act as a coach/mentor to other CSR’s.
Coordination of projects and complex customer deliverables
PROFESSIONAL EXPERIENCE / QUALIFICATIONS
Minimum of 3-5 years of related / relevant experience in position or specialization.
Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus
Strong MS Office skills with emphasis on Excel and Outlook
Advanced computer experience and ability to implement new technologies
High School education or above with 2 years of college preferred.
As a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.