Clinical Quality Improvement Coordinator - Emergency Department

Location: The Good Samaritan Hospital, Lebanon, PA

Schedule: Full Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

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Full-time Day Shift

80 hours bi-weekly

Monday - Friday

7am to 3pm

The ED is a fast paced environment where nursing staff care for patients of all ages with emergency medical complaints. The high volume GSH ED sees about 45,000 patients each year. Our highly trained staff are supported by a Director, Nurse Manager, Assistant Nurse Manager, Clinical Coordinators, Clinical Educator, and On-Boarding Specialists. The ED specific orientation is comprehensive to include care for high risk patients, life threatening conditions and illnesses, as well as care of patients with psychiatric disorders, and lower acuity patients. Certifications covered in orientation are BLS, ACLS, and PALS. Come join our skilled team and work alongside our expert providers, specialists, and ancillary healthcare providers to deliver high quality care to our patients.

General Summary

Uses data for healthcare quality and safety measures to review for trends and gaps related to documentation of clinical practice. Facilitates quality performance initiatives to achieve evidence-based practice outcomes. Co-chairs ED multidisciplinary QI committee, ensuring outcome resolutions. Prepares quality performance reports. Elevates and communicates gaps and opportunities with improvement recommendations through established channels to improve care quality and safety. Partners with WYH Quality, Safety and Accreditation to ensure departmental readiness. Assists in coordination of deliverables. Participates in development and implementation of quality assessment indicators. Provides project management for selected planning and operational implementation of quality initiatives, developing project work plans, impact and communicating progress and any identified risks. Assists in coordination, development, and training with ED Council system with the goal of efficient intra-council interfacing to maximize outcomes.

Duties and Responsibilities

• Provides project oversight, including planning, scheduling, vendor management, risk assessment, change management, time management, interpersonal leadership skills, and project control.

• Applies process improvement principles and quality improvement tools and techniques to identified processes/systems/ tasks.

• Creates timelines and deliverables for workflow development, implementation and monitoring for selected quality measures.

• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.

• Educates to measure definitions when sharing data. Facilitates conversations and assists staff to identify and translate quality outcomes into a change in practice (e.g., policy, procedure, process, protocol, etc.).

• Researches and analyzes requests, using knowledge of the system network and internal and external resources, for possible process improvement/quality improvement opportunities, as assigned by the Director, Vice President-Medical Affairs, or Regional Director.

• Provides consultation regarding data analysis and interpretation to clinicians, leadership and others. Works collaboratively to provide consistent, meaningful information to all levels of the organization, including the information provided to the Hospital Board of Directors.

• Uses problem analysis skills and critical thinking to collect and analyze data, propose solutions, develop and write reports, letters and materials needed to achieve desirable results as requested. Able to manage advanced database and spreadsheet applications (e.g., formulas, linking calculations, graphing and reporting) as well as web-based systems needed to obtain or manage clinical information.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Frequently

• Reaching - Rarely

• Talking - Frequently

• Hearing - Frequently

• Repetitive Motions - Occasionally

• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• Bachelors Degree Required or

• Associates Degree Graduate of an accredited nursing program. Required

Work Experience:

• 2 years Relevant experience. Required and

• Experience in healthcare quality assurance or performance improvement. Required

Licenses:

• Licensed Registered Nurse Upon Hire Required or

• Registered Nurse Multi State License Upon Hire Required

Knowledge, Skills, and Abilities:

• Proven outstanding interpersonal skills.

• Demonstrated ability to function as a team player.

• Excellent computer skills, including word processing, internet, data entry, and spreadsheet use, and able to conceptualize and convey the importance/impact of data integrity in terms of patient management, study results, cost efficiency, quality of service, and the goals of clinical improvement and related project management.

• PDSA knowledge.

• Excellent prioritization and organizational skills.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.