JOB REQUIREMENTS: Overview Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world\'s leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of \$4.7 billion. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (\"search firm\") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly\'s Talent Attraction team, to submit candidates for review via our applicant tracking system. Responsibilities Position Summary This position provides implementation and training services to clients for Civic Systems\' financial software designed specifically for municipalities and municipal utilities. Implementation Specialists assist clients by leading them through the implementation process. Independent judgment and discretion are required. Need to be knowledgeable, good problem solver, and passionate about the work you do. Responsibilities In this role, your primary responsibilities will include: Implementation Services - 30% * Provide project coordination. * Document certain aspects of the project, including client\'s workflow and processes, change management and lessons learned. * Setup and configure software to match client\'s business process. * Provide conversion services to map and convert data from client\'s legacy system. * Implementation follow-up to ensure success for the client after go-live. * Apply systems technology to meet business needs and objectives. * Ensure client objectives are met on-time and within budget. * Work with Support Specialists to identify areas where customers need stronger training or modifications in software setup need to occur. * Ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients. * Ability to provide exceptional client service. * Maintain close and active relationships with client. * Respect the confidential and independent nature of the client relationships. * Exhibit a sense of urgency and commitment to quality and the timely completion of duties. * Replicate and document complex customer issues that need to be submitted to development. * Communicate effectively with external clients. * Provide client service at the highest level. Training Services - 40% * Provide onsite, in-office, or web-based training courses covering any number of software applications. * Present training programs using identified learning objectives and selected instructional methodologies for specified software modules. * Focuses on adult learning methodologies, presentation techniques and cou To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYyMTM1Ljg3NzBAYmFrZXJ0aWxseWNvbXAuYXBsaXRyYWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adi =YmJnZW5lcmljLjYyMTM1Ljg3NzBAYmFrZXJ0aWxseWNvbXAuYXBsaXRyYWsuY29t