POSITION SUMMARY:

To be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship by ensuring the quality of all pre arrival services including scheduling, pre-registration, insurance verification, financial clearance.

PRIMARY ACCOUNTABILITIES:

Quality/No Harm:

• Accurately schedule and/or pre-register all modalities at Health First facilities by phone, fax, and electronic orders.
• Ensure all information is complete, legible and correctly signed by physician on required scripts prior to scheduling procedures.
• Verification of insurance information is obtained on all patient accounts containing insurance.
• Follow up and /or forward necessary information to appropriate individuals or departments to complete registration process.
• Must be able to meet and maintain the performance standards required for this position.
• 90 calls minimum for scheduling or average 50 pre-registrations for Pre Reg per day.

Customer Experience:

• Provide superior customer service.
• Provide registration and other job requirements to meet the patient/family needs.
• Maintain successful relations with other Patient Business Services areas, Health First associates and physician office.

Stewardship:

• Financial Counseling.
• POS Collections to include co-pays, deductibles, and coinsurance.
• POS Collections - multiple options – prompt pay discount, payroll deduction, waiver of assignment of benefits.
• Encourages economic use of supplies and equipment to meet customer requirements.
• Bad Debt Screening.
• Charity screening and qualifications.
• Price estimates and quotes.

QUALIFICATIONS REQUIRED:

• High School diploma or equivalent.
• Excellent communications/interpersonal skills.
• Typing 45 WPM.
• Medical Terminology desired.
• Previous office experience preferred.
• Knowledge of Microsoft Office programs preferred.
• Demonstrates ability to relate well to all customers.
• Demonstrates good oral and written communication skills.
• Ability to prioritize and organize to maximize quality, value and service.
• Working knowledge of managed care payors and Medicare regulations preferred.
• Experience working in multiple systems: STAR, WebPay, SCI, TRACE, OF, DDE, Multiple Payor websites, etc.
• Successfully completes all required training programs, in-services, and annual competency validation within designated time frames.

PHYSICAL DEMANDS:

• Visual acuity and hand-eye coordination.
• Ability to lift up to 20 pounds unassisted.
• Ability to sit for prolonged periods of time.
• Ability to work with computer monitor for prolonged periods of time.
• Subject to rotating weekend/holiday schedules.
• Occasionally subject to irregular hours.

MENTAL DEMANDS:

• Able to respond positively to stressful situations and changes.
• Ability to think critically and respond accordingly
• Ability to assess, interprets data, and educates patients and family members of various ages and

Job: *Clinic Clerical Support

Organization: *Health First Medical Group LLC

Title: HFMG Patient Service Specialist III - Gynecology Oncology

Location: Florida - Brevard County-Melbourne

Requisition ID: 072660