JOB REQUIREMENTS: Contact Center Team Lead (Hybrid, FT, 2nd Shift) Job Locations US-WI-Milwaukee ID 2024-9604 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Contact Center Supervisors/Mangers, this role will provide guidance, coaching, and assistance to the department associates while demonstrating the organization\'s core values and leading by example. Responsibilities also include routine Contact Center duties, such as donor recruitment of existing donors through any of the contact center channels. In addition, the role will execute data entry to keep donor profiles updated, reach out to other departments to find solutions, and ensure that policies, procedures, and protocols established for the organization and the department are followed. A Contact Center Team Lead is expected to be flexible and excel at a variety of roles and responsibilities. Team Leads act as a staff liaison and backup to management when Manager/Supervisors are not available. Compensation & Benefits Competitive hourly rate Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness program, generous PTO, and more. Shift differentials for evenings/weekends Evenings (after 6:00pm) - \$1.50/hr. Weekends - \$2.00/hr. Schedule 2nd Shift; Monday - Thursday, 10:30am - 8:00pm & Saturday 9:00am - 1:00pm Must be flexible and willing to work 1st shift as needed. Hybrid position. Candidate must reside in the state of Wisconsin and be willing to commute to the office on a weekly basis. Training Schedule Please be advised the training schedule and standard schedule are different. Monday - Thursday,... For full info follow application link. We embrace and encourage diversity in our workforce. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We participate in eVerify. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We are a tobacco/smoke-free workplace. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/56912AAF034949BA Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.