JOB REQUIREMENTS: Job Position: Customer Service Technician Reports To: Commercial Operations Manager Location: Milwaukee, Wisconsin The Customer Service Techniciancoordinates and manages customer service activities from quotation to order entry through shipment of product while providing world class customer service. Major Responsibilities: The Customer Service Technician is an experienced customer service professional with a passion to win and support our growth initiatives. The primary focus is providing world class customer service by building strong relationships with our internal and external customers. Must be detail-oriented with great follow-up skills and a team player that enjoys working in a fast-paced environment. Works with estimating team to provide formal quotations to customers. Processes and manages order entry, verification, and customer change notifications related to orders. Manages existing and new accounts ensuring world class customer service. Assists in collection of past due invoices for assigned accounts. Coordinates and participates in conference calls with customers as required. Ensures high post-sales satisfaction by facilitating positive long-term relationships to win repeat business. Provides support and updates to customers related to deliveries, quotes, and other general information. Liaison between external and internal customers, working closely with manufacturing, engineering, quality, procurement, accounting, sales, and management. Manages customer complaints to include the return product or customer property. Must develop a good understanding and have in depth knowledge of industrial gear and metal company products while keeping up to date with changes. Participates in the development of customer service procedures, policies and standards for continued improvement while working with management on customer care initiatives. Required Education / Experience / Skills / Qualifications: A minimum of a two-year associate degree. 5+ years customer service experience, preferably in the Industrial manufacturing setting. Technical aptitude preferred. Customer driven with a positive professional attitude. Detail oriented and able to perform work with a high level of accuracy. Superior interpersonal skills. Self-starter, action oriented with a \"can do\" attitude. Exceptional written and verbal communication skills. Fluent with Office 365 software applications. #LI-Onsite Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance About Regal... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BF1EA298612349CA