Your Leadership. Our Power. Unlimited Potential. Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you are ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We are passionate about our work, we believe there is always a better way, and we are looking for people like you. Ready to reach your potential? It is time to look at Taylor. Your Opportunity:Taylor Print and Visual Impressions is seeking a new Account Manager to coordinate internal activities related to the development, growth, and retention of key accounts. In this position, you will be responsible for developing and maintaining strong relationships with senior decision makers within these accounts! Your Responsibilities: Client Relations and Business Acumen Functions as the lead point of contact for the customer and is an extension of the customer's business. Acts as a liaison between the customer, cross functional internal teams, and vendors, to ensure timely and successful delivery of our products, services, and solutions according to the customer's needs. Formulate and execute strategic account plans that deliver customer objectives and achieve revenue and growth targets. Establish productive and professional relationships with key customer personnel including those at the Executive level. Understand and adapt to the distinct characteristics, behaviors, and nuances of assigned clients to connect meaningfully and on multiple organizational levels. Responsible for customer communications, conflict resolution, and compliance on contract deliverables.Address client concerns promptly and effectively, providing solutions to enhance client satisfaction. Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization. Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data, and participating in customer meetings. Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements. Utilize knowledge of the customer's industry to proactively communicate, follow up in a timely manner and provide well thought out solutions and direction to the customer. Project Management Facilitate discussions within a group of support staff on project assignments and deliverables Manage multiple projects at any given time while setting customer expectations, meeting deadlines, and adhering to standard operating procedures. Meet and Exceed client SLA (service level agreement) and KPI (key performance indicators) through daily execution. Identify tools that bring efficiency in daily tasks Manages resources, time, money, and scope in the completion of a set of activities which lead to the achievement of an objective(s). Analytics Assist in the preparation of sales forecasts, quotes, or negotiations. Manage client expectations while ensuring Taylor's Revenue and OI are met. Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements. Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction. Utilize daily/weekly/monthly/quarterly reportsfor assigned accounts to ensure KPI's and SLAs are met. Provide key reporting to clients as requested. Conduct customer contract review, ensuring customer expectations are met and account for required job information. Account Team Requirements Actively participate in continuous improvement initiatives inc uding documenting and maintaining operating procedures per the requirements of the Quality Management System. Document client specific work instructions (Job Aids), includes auditing and maintaining existing job aids. Create a knowledge base of existing Taylor work instructions, specific to the organization. Document and maintainworkflow processes specific to accounts assigned. Ability to manage time effectively and prioritize tasks Essential Abilities and Critical Skills Integrated Value Chain- Understands how processes integrate and where business value is created throughout the value chain. Sales & Marketing- Knowledge and application of principles and methods for promoting and selling products. Change Management- Challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports efforts to say "Yes" to the client. Problem Solving- Breaks down large problems into smaller, more manageable components. Teamwork & Collaboration- Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions. You Must Have: 4-year College Degree or 5+ years of related/relevant professional experience. Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer's vision on how our service could be utilized to solve their problems. Superb written and oral communication skills along with public presentation skills. Ability to establish and maintain long term relationships with key decision makers. Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools. Ability to manage multiple tasks and projects; excellent project management skills. Outstanding problem-solving and exceptional organizational skills. We Would Also Prefer: Proficient in Excel, Word, PowerPoint, Access, Visio, Query Access/Use/Modify/Build in database systems. Experience with meeting Coordination, QBR Development, and working knowledge of e-commerce systems. Working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, or Root Cause Analysis Tools. About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual... For full info follow application link. Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity