Prin. Business Process Improvement Analyst

Careers that Change Lives

We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. Join us and change the lives of others.

A Day in the Life

The Business Analyst contributes to following activities within global Service and Repair team (S&R):

• Support and execute Product Owner / Business Analyst activities in coordinating and driving Analytics, Insights and Reporting implementations, including user acceptance testing in close collaboration with key users.

• Execute against product vision and commitments in an Agile environment.

• Perform large scale data & systems analysis.

• Connect and collaborate with IT partners for process and system improvements.

• Manage and 'own' significant pieces of project deliverables end-to-end from the initial demand, all the way to testing the agreed solution and delivering to production.

• Understand complex requirements, come up with high quality solutions to address the demand and fully explore dependencies and implications on various components of introducing the change.

• Survey, analyze and evaluate processes, products and services.

• Conduct requirements gathering activities, using a variety of internal and external data and conducting end stakeholder interviews.

• Act as a linking pin between the business and IT (Service & Repair) and being involved in topics on strategic architecture and design.

• Provide documentation of processes and business requirements.

Take on and lead project management tasks and services

Qualifications - External

Must Haves

• Bachelor’s degree or Masters degree.

• At least 5 years of experience as a Sr. Business Analyst.

• Strong analytical, problem-solving, and synthesizing skills.

• The ability to interpret a set of business and technical requirements and contribute (lead role) in developing robust solutions.

• Strong communication skills, with ability to communicate effectively with business and IT stakeholders.

• Flexible and resilient team player with strong interpersonal skills taking initiative to drive things forward.

• Adaptable, able to work across teams and functions in multinational environment.

• Servant leadership perspective to support and enable the business stakeholders.

• Experience with Field Service application (ServiceMax)

• Affinity and or knowledge of SAP (Prefereably SD and or CS)

Nice to Have

• Prior experience with SCRUM/Agile methodologies.

• Experience with Field Service process in Service Environment

• Business analysis or project management experience in the medical device industry, ideally with background in Service & Repair.

• High proficiency with Excel Spreadsheets, Business Objects, and SAP, experience creating Excel documents, including spreadsheets, formulas, charts, graphs, and functions.

• Eager to grow and develop their knowledge and skills.

• Global mindset and willingness to learn.

• Professional proficiency in English including written and verbal communication.

• Affinity with emerging technologies like (gen) AI.

• Affinity and basic knowledge of Snowflake.

• Experience with the (office automation) tools within the MS Power Platform.

• Experience with analytical solution like PowerBI and/or Tableau.

• Experience with with Contact Center solution (ServiceNow)

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Min Salary

107200

Max Salary

160800

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.