Job Information
UnitedHealth Group UMR Director, Account Management - Minnetonka, MN in Minnetonka, Minnesota
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Director of Account Management for UMR is responsible for supervising the Account Management staff who are tasked with customer retention within the 100-5,000 self-funded segment. We are looking for a solid, strategic leader who has experience dealing with C suite level customers, has a solid vision for his/her team and can successfully execute on that vision.
Primary Responsibilities:
Management Responsibilities:
Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
Set team strategy to achieve and surpass goals, and consistently develop and manage a team of Strategic Account Executives and Field Account Managers
Relationship Building:
Build and maintain key client and producer relationships
Develop and maintain key internal relationships
Present a positive image of UnitedHealth Care and UMR to the marketplace
Product Knowledge:
Detailed understanding of UMR products, services and solutions
Working knowledge of Enterprise/ancillary product lines
Ability to identify and communicate the need for improvements in UMR products and services
Healthcare Knowledge:
Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealthcare and UMR
In-depth healthcare knowledge, understands important trends
Demonstrates knowledge of competitor's strengths, weaknesses and strategies
Financial and Underwriting:
Understands financing methodologies and strategies for self-funded customers
Thorough knowledge of underwriting principles and practices for self-funded customers
Possesses basic math skills
Can explain and justify a renewal rate to customers
Customer Focus:
Consistently models a customer-focused approach
Effectively manages difficult service situations to a positive result
Anticipates problems and develops contingency plans
Ability to deal with sophisticated customers and brokers/consultants
Ability to customize existing marketing tools to meet the individual needs of a client
Ability to oversee successful implementation of client accounts
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Sales Insurance License Maintained by Law
5+ years of experience working with brokers/consultants
5+ years of experience meeting sales and/or persistency goals
3+ years people management experience
3+ years proficiency in Microsoft Suite including Word, PowerPoint, Excel
Must maintain valid Drivers License
Willingness to travel as required
Preferred Qualification :
- Sales and/or Acct Mgt experience working with complex, self-funded customers
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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