Volt Workforce Solutions Help Desk Support Specialist in Oak Ridge, Tennessee

Help Desk Support Specialist in Oak Ridge, TN at Volt

Date Posted: 11/3/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Oak Ridge, TN

  • Job Type: Computer Industry

  • Duration: 32 weeks

  • Date Posted: 11/3/2018

  • Job ID: 141603

  • Contact Name Volt Branch

  • Phone 919-782-7440

Job Description

VOLT is seeking aspiring IT specialists for openings with our Clients Service Desk in Oak Ridge, TN.

The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications. This is a shift work position requiring some flexibility in work hours.


Must be willing to work between business hours of 6:30am-9pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.


  • Hardware/software troubleshooting experience.

  • High school diploma or GED

  • 6 months of computer support in a technical call center environment.

  • Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.

  • Demonstrated customer awareness, strong written and verbal communication skills.

  • Provide excellent customer service.

  • Experience in desktop support, IT concepts, and help desk software.

  • Proven ability to think and troubleshoot logically, and act decisively in critical situations.

  • Experience with Microsoft Office Products, Internet Explorer, and Windows.

  • May be some travel


  • Minimum 2 years experience computer hardware/software support

  • Technical certifications such as A+, MCP, MCSE, CCNA

  • Windows 7, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and oth

  • commonly used commercial products (including Office 2010 Suite), strong Microsoft

  • Outlook skills, remote access, Deltek Costpoint, Blackberry, Android and iOS support

  • Account administration, password reset experience.

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com at http://www.volt.com/ and to see more of our job postings, please visit: http://jobs.volt.com at http://jobs.volt.com/

Volt is an Equal Opportunity Employer.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.