Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Responsible for the overall operation and management of Business Operations Division, Recreation Services, direct and indirect operations. This also includes operational oversite with other installations in the region. Manages a diversified staff, programs and activities for direct run businesses including, but not limited to, Stepp Stables, Auto Skills Center, Recreational Shooting Ranges, Recreation Checkout, and other Food Leisure Hospitality Facilities as assigned. Directs personnel, produces and guides budget implementation. Guides the issue of funds, materials and facilities needed to carry out extensive and diverse program development in all service locations on a day to day basis. Conceptualizes new business opportunities and promotes programs and activities to increase patronage while identifying trends in keeping with the needs of the customer and properly supporting MCCS. Plans, organizes and manages workloads, internal procedures and resources to ensure maximum productivity and economic growth. Develops phased deployment schedules for various business operations, monitors and manages the accomplishment of multiple, parallel and concurrent, tasks and functions for the successful accomplishment of deadlines and business infrastructure and operational deployment. Prepares internal office financial plans, related records and reports, and exercises authority on approved budget. Monitors programs on a regular basis and initiates corrective action to ensure support of all operating programs of MCCS. Manages new property resources and provides direction on facility renovations and improvements. Develops long range plans in conjunction with internal operating directives. Makes recommendations, seeks new opportunities and works in coordination with base commanders and other MCCS divisions. Maintains awareness of industry standards and trends while exceeding the needs of the customer. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MAJOR DUTIES CONTINUED: Properly supports MCCS and adheres to moral and welfare of the active-duty military personnel, their dependents, retired personnel and other authorized patrons. Establishes monthly and annual goals by account and ensures these goals are clearly communicated to the staff, internal and external agencies. Manages profit and loss statements to include operating expenses, payroll and overhead. Responsible for the tracking of all sales and business metrics providing necessary reports to the Director, Deputy Director, or representative, as required. Monitors and supervises the complete, accurate and timely submission of all contracted business reporting requirements. Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety and other environmental issues and programs. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Develops and ensures implementation of an activity safety program specific to activity requirements in accordance with the Base Safety Program. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate action. Performs other related duties as assigned. QUALIFICATIONS: Four years¿ management experience in related field or equivalent working experience in the industry, three years of which should include recreation services experience. A demonstrated ability to communicate orally and in writing. Ability to prepare budgets, analyze market trends/developments and make recommendations and improvements in operating programs. Must have the ability to demonstrate and apply principles as they relate to MCCS divisions and to the customer service environment. Must demonstrate the ability to deal effectively with superiors, subordinates, peers, vendors and the public. Strong organizational skills and the ability to motivate and coordinate others. Ability to seek and create new marketing concepts that will enhance the corporate image and produce additional revenues for the company. Sound judgment and decision making ability is mandatory. Must have strong oral and written communication skills. Demonstrates a willingness to implement and support EEO, Reasonable Accommodations, the standards of the Negotiated Agreement, other employee initiative and safety programs. Must have the ability and experience to deal effectively with military personnel. Must possess the knowledge and the ability to prepare statistical reports. Must file and initial an annual Confidential Financial Disclosure report (OGE form 450). Must be able to obtain and retain a Secret clearance as required. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.