Volt Workforce Solutions Tier 1 Technician in Orange, California

Tier 1 Technician in Orange, CA at Volt

Date Posted: 1/7/2019

Job Snapshot

  • Employee Type: Contingent

  • Location: Orange, CA

  • Job Type: Call Centers

  • Duration: 24 weeks

  • Date Posted: 1/7/2019

  • Job ID: 156289

  • Contact Name Volt Branch

  • Phone 714-921-7460

Job Description

Volt workforce solutions is currently looking for an entry level Tier 1 Tech for a growing company in the Orange, CA area.

This candidate will handle all initial contact for the Tier 1 office and field technology support. Primary responsibility will be office-based call center & provisioning support but additionally may be asked to assist with providing technical & training support as requested in local & remote locations.

  • This associate will need to have strong troubleshooting as well as verbal & written communication skills.

  • Must be able to think quickly in a fast-paced environment utilizing multiple systems & tools to provide 1st in class support & service with a goal of 1st call resolution.

  • Required to adhere to attendance policies, report to their scheduled work location & maintain a positive, friendly, professional attitude when representing our company & support desk.

Essential Job Duties and Responsibilities

  • Answer call center phones and provide superior support & service.

  • Research & resolve technical issues utilizing the tools provided.

  • Keep & maintain detailed & accurate records.

  • Strong understanding of mobile & desktop technology.

  • Learn & understand various systems & follow approved processes

  • Work closely with peers to support each other in a fast-paced support center environment

Minimum Qualifications

High School Diploma or GED or equivalent experience

(Preferred): Associate degree or equivalent experience

Volt is an equal opportunity employer.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.