Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY: The Systems Engineer assists with the creation of and performs implementation for the architecture, engineering, and operations of various enterprise technologies including endpoint management platforms; group policy; hardware review and selection for various application use cases; process reengineering to automate and optimize enterprise processes and workflows. Additionally, this role provides advanced troubleshooting in a third level capacity for systems architected by the Enterprise Endpoint Management and IT Security teams.

MAJOR RESPONSIBILITIES:

• Perform third level support and advanced troubleshooting functions, documenting and resolving issues, and collaborate with appropriate teams on long-term resolution of said issues.

• Assist in development of strategy and engineering solutions for enterprise technology architecture across technologies and platforms. Enable business goals in partnership with technology and business stakeholders.

• Develop, test, and implement configuration management strategy and policy for client endpoint devices.

• Perform endpoint device patching inclusive of both Microsoft updates in addition to third-party applications utilizing scripting as well as enterprise-level patch management tools.

• Work with other UDX technology teams in bringing their applications into endpoint management systems. Assist IT Security and Cyber teams with performing vulnerability management.

• Hardware and vendor evaluations, and new capability development/testing

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.

• Associate degree (AA), Technical school degree, or Bachelor’s degree (BA) in technical field is preferred.

EXPERIENCE:

• 3+ years working experience in a technical field involving troubleshooting, integrating, and/or automating applications or 5+ years working experience in an advanced Service Desk role.

• 1+ years of experience in theme parks or hospitality preferred.

• ;or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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