Job Information
Parker Hannifin Corporation Customer Experience Specialist in RAVENNA, Ohio
Customer Experience Specialist
Location : RAVENNA, OH, United States
Job Family : Support
Job Type : Regular
Posted : Apr 23, 2024
Job ID : 48471
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Job Description
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Primary Responsibilities/Essential Job Functions:
Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software.
Communicate requests for cost estimates on non-standard products.
Check stock, provide pricing and delivery information on orders or potential orders.
Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange.
Clarify policies and procedures such as condition of sale and pricing structure.
Prepare and submit request for returned good authorization.
Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services.
Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications.
Participate in problem solving and process improvement teams
Investigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept.
Secondary Responsibilities/Non-Essential Job Functions:
Acknowledge customer orders upon request.
Assist outside sales personnel.
Sample requests.
Quotes on non-standards.
Clarification of policies and procedures.
Participate in weekly update and problem-solving meetings.
Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor.
Minimum Qualifications (relevant experience, education and/or training):
High school education or equivalent required.
Associate degree preferred.
Must possess good communication skills.
Two to four years customer service experience.
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
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