Description The Director of Clinical Informatics is responsible to lead the delivery of high-quality, first-level user and technical support for Epic and 3rd party applications within CI scope of service, and accurate triage and escalation of issues to appropriate leadership and work units. The Director of Clinical Informatics provides leadership over their area to organize, manage, direct, evaluate and improve the delivery of Epic and integrated clinical systems support and services to our clinical and business staff across the entire PSJH organization. The primary responsibility is the support, deployment, delivery, evaluation, and improvement of delivery processes across the system for their assigned area of responsibility. The primary accountability is to provide the management and operational readiness of a system clinical informatics team, with the capability to support staff, Epic and integrated clinical systems across the PSJH enterprise to include Community Connect. ESSENTIAL FUNCTIONS Strategy Development, Alignment, and Collaboration: Develops implementation strategies, engagement models, and timelines for the strategic initiatives and projects that are called out in strategic plans that clinical informatics are accountable to support. Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices, evaluate emerging application technologies, and distribute knowledge internally to inform plans and strategies. Develops and implements appropriate service delivery models for core functionalities where the clinical informatics organization, is a trusted advisor in defining, delivering, and improving services for the enterprise and its customers. Manages complex projects with strategic importance for the clinical informatics leadership team and/or orchestrates the development of business/implementation plans. Facilitates and participates in committees with cross-functional teams within Information Services and throughout the health system. Management and Leadership: Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary group - the candidate will be sought after to facilitate cross-departmental strategy sessions and process improvement initiatives. Build and strengthen the system team by understanding and supporting strategic initiatives and priorities for Clinical Informatics, Training, and Information Services. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting. Organize and intensify efficiency support services of Clinical Informatics by ameliorating functions and coordinating communication between clinical, business, and support functions of the organization. Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of supporting the entire PSJH organization. Builds a team and provides responsive leadership; delegates, coordinates and motivates staff; evaluates individual employee performance. Operations: Ensures Managers, supervisors, and team members have the skills to successfully perform key tasks and meet the performance expectations of their roles. Completes personnel evaluations and offers assistance and counseling for career development as well as for job performance issues. Ensures the development and implementation of standard processes and structures for the system team. Leads initiatives on behalf of the Clinical Informatics pillar to standardize processes to provide exceptional customer service while reducing costs. Monitors and evaluates team performance; optimizes existing operational activities, structures and processes; strives for continuous improvement of operating mechanisms. Sets team performa