Customer Care Representative II, Call Center

Location: This position will work remote and the ideal candidate will live within 50 miles of our Elevance Health location in St. Louis, MO; Atlanta, GA or Richmond, VA

Hours: Monday - Friday (off Saturday and Sunday)

Must be available to work the 8.5 hour shift for the listed hours in your specified time zone below:

9:00 am- 5:30 pm Eastern Time

8:00 am - 4:30 pm Central Time

Includes $500 Sign On Bonus

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

The Customer Care Rep II is responsible for making outbound calls and responding to customer questions via telephone and written correspondence regarding insurance benefits and pharmacy delivery.

How you will make an impact:

• Initiating outbound calls to internal and external customer to provide assistance regarding insurance benefits, provider contracts, eligibility and claims.

• Analyzes problems and provides information/solutions.

• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Researches and analyzes data to address operational challenges and customer service issues.

• Provides external and internal customers with requested information. Proficient in all basic customer service functions.

• Receives and places follow-up telephone calls / e-mails to answer customer questions.

• Seeks, understands and responds to the needs and expectations of internal and external customers.

• Outbound calls are conducted in the ZipDrug business area.

Minimum Requirements:

• ​Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred skills, contributions, and experience:

• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.