A Full-time Video Tier 1 Technician is needed for an employer in Salt Lake City, UT.

+-----------------------------------+-----------------------------------+ | Job Title | Technical Support Analyst | +-----------------------------------+-----------------------------------+ | Working Title | Video Tier 1 Technician | +-----------------------------------+-----------------------------------+ | Job Grade | E | +-----------------------------------+-----------------------------------+ | FLSA Code | Computer Employee | +-----------------------------------+-----------------------------------+ | Patient Sensitive Job Code? | No | +-----------------------------------+-----------------------------------+ | Standard Hours per Week | 40 | +-----------------------------------+-----------------------------------+ | Full Time or Part Time? | Full Time | +-----------------------------------+-----------------------------------+ | Shift | Day | +-----------------------------------+-----------------------------------+ | Work Schedule Summary | | | | | | | 2:00 pm -- 10:00 pm | | | | | | | +-----------------------------------+-----------------------------------+ | VP Area | President | +-----------------------------------+-----------------------------------+ | Department | 00336 - KUEN/Utah Education | | | Network | +-----------------------------------+-----------------------------------+ | Location | Campus | +-----------------------------------+-----------------------------------+ | City | Salt Lake City, UT | +-----------------------------------+-----------------------------------+ | Type of Recruitment | External Posting | +-----------------------------------+-----------------------------------+ | Pay Rate Range | $39,000-$47,000 | +-----------------------------------+-----------------------------------+ | Close Date |   | +-----------------------------------+-----------------------------------+ | Open Until Filled | Yes | +-----------------------------------+-----------------------------------+ | Job Summary | | | | | | | The primary role of the (VT1) | | | Video Tier 1 Support Group is to | | | serve as the main point of | | | contact for IVC stakeholders | | | providing daily operational | | | support and troubleshooting | | | services for UETN IVC systems, | | | services, devices, and platforms. | | | This includes collaboration with | | | stakeholders, the VT2, Logistics, | | | Application Engineering | | | and FOPS departments with the | | | installation, troubleshooting and | | | training needs | | | of IVC technologies. | | | | | | | +-----------------------------------+-----------------------------------+ | Responsibilities | - - Reviews, analyzes, and | | | evaluates information | | | technology systems | | | operations. Determines | | | user needs and | | | requirements and | | | recommends ways to | | | improve systems. Serves | | | as primary point of | | | contact between users and | | | engineering/development | | | staff. | | | - Utilizing various | | | software tools and | | | applications the position | | | provides Tier 1 | | | troubleshooting support | | | for the Utah Education | | | and Tele-Health Network's | | | statewide video | | | tele-conferencing system | | | (UEN-IVC), infrastructure | | | and endpoints. | | | - Assists in general | | | management, maintenance, | | | and connectivity for | | | daily | | | statewide IVC events. | | | - Initiates and tracks | | | trouble tickets for | | | follow up and resolution | | | with stakeholders and | | | peer departments | | | regarding network, | | | equipment and hardware | | | issues and failures. | | | - Provides support and | | | assistance to | | | statewide coordinators, | | | facilitators, and local | | | techs for synchronous | | | events on | | | the UEN- IVC system. | | | - Provides assistance to | | | field engineers and techs | | | with the diagn