Description

As a Product Manager you will lead ideation, strategy, execution, and cross-functional communication for eero’s b2c / b2b software services targeted at partners and retail customers. Your mandate: build products that deliver delightful and powerful home wireless that is simple and accessible for all users.

You will study how our end-customers use wireless technologies in their home, businesses, enterprises or communities and craft features that elevate the experience of interacting with them. Some days you will work on cross-functional high-level strategy. On others, you will be working with customer support to quickly resolve incidents in the field or collaborating with engineering into feature implementations/workflows. You love digging into details with our UX designers and engineers to build the right product for your customers.

We’re looking for someone who:

• Obsesses over the customer experience.

• Drives what matters. You never lose sight of the critical path and can inspire others to follow it.

• Sees around corners. You are proactive, not reactive. You recognize long-range risks and know how to mitigate them. You may even be part psychic.

• Fosters collaboration. A great team can do anything. You know how to build trust and mediate disputes between cross-functional teams. You relentlessly communicate and encourage collaboration.

• Is Curious. You get excited about things you don’t know. You ask lots of questions and go searching for answers. Geeking out is part of what makes it fun to come to work.

• Believes in the scientific method. You have the ability to analyze information and thrive at making data-validated, hypothesis-driven, experiment-tested decisions.

Key job responsibilities

The role requires business acumen, customer obsession, technical savvy curiosity, confidence, and drive.

What you’ll do:

• Focus on the customer. Identify key customer pain points, needs, and experience.

• Define. Define the eero setup experience, app workflows, customer experiences, and execute against it.

• Plan. Work cross-functionally to unify plans and align priorities, schedules, and resourcing.

• Build. Define user stories, write specs, and product requirements to solve partner customer pain points.

• Measure. You are in charge of defining success metrics and making sure our initiatives move the needle on the metrics you set.

• Learn and iterate. After we launch each feature/optimization into the wild, we learn from our user’s behavior and use that behavior to drive iterations.

• Optimize. Identify opportunities to use data and customer research to influence, support, and execute on our growth and engagement strategies.

• Coordinate. Prioritize features across our software stack — web, mobile, APIs, eero hardware. Work broadly across design, engineering, sales, BD, and the rest of the PM org to manage requests and plan your sprints.

We are open to hiring candidates to work out of one of the following locations:

San Francisco, CA, USA

Basic Qualifications

• 11+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree

• Experience with feature delivery and tradeoffs of a product

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience technical product management

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience building Software as a Service (SaaS) solutions focused products

Preferred Qualifications

• Experience working directly with Engineers on product enhancements

• Experience in project management methodologies, business analysis, or process improvement

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

• MBA

• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time

• Experience in technical product management, program management or engineering

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $144,000/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.