Volt Workforce Solutions Tier 2 | Network Support Engineer in Santa Ana, California

Tier 2 | Network Support Engineer in Santa Ana, CA at Volt

Date Posted: 1/21/2019

Job Snapshot

  • Employee Type: Contingent

  • Location: Santa Ana, CA

  • Job Type: Software Engineering

  • Duration: 96 weeks

  • Date Posted: 1/21/2019

  • Job ID: 154733

  • Contact Name Volt Branch

  • Phone 919-782-7440

Job Description

Volt Seeks an experienced Network Engineer for our major defense client located Santa Ana, CA. Our Client is a large company that supports cross county contracts and currently has a need for more support of their Santa Ana location. There are over 150 sites that will be supported. There are multiple data centers and a mature team the person will be joining.

The site is majority CISCO site- Any candidates with this background will be able to use their skills.

Provide Tier II network services support, incident and problem management for a large enterprise network of close to 200 sites. Respond to operational requests day to day and act as the first level of escalation for incident resolution. Working closely with the Senior Network Engineers: review new service requests, respond quickly to incidents and operational outages, manage the network ticket queue and assist with operational and process improvements to ensure SLR's are met. Report regular status of service requests and operational incidents to the SDM and Lead Senior Network Engineer.


  • Review and completion of service requests

  • Responding to calls to the network team for operational support of field technicians

  • Management of all network equipment supporting the enterprise for both project and operational requirements

  • Monitor and resolve network incidents on a 24X7 basis

  • The position maintains technical expertise in all areas of network and security hardware and software interconnection and interfacing, such as routers, switches, firewalls and gateways


  • Bachelor Degree in Electrical Engineering, Systems Engineering or related field and a minimum of 3 years of experience on network & cyber security

  • Strong experience with Cisco Systems network, security and datacenter products

  • Cisco Certified Network Associate (CCNA)

  • Cisco Certified Entry Networking Technician (CCENT)

  • Experience supporting wireless technologies

  • Experience supporting large enterprise networks

  • Strong background with Service and Change Management


  • Ability to present very complex technical concepts in understandable language

  • Possession of excellent oral and written communication skills

  • Experience creating and presenting project plans and designs

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com at http://www.volt.com/ and to see more of our job postings, please visit: http://jobs.volt.com at http://jobs.volt.com/

Volt is an Equal Opportunity Employer.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.