Quality Engineer, Customer Service

LOCATION: SPI Santiago

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

Item

Responsibility/Function

%Time

1

Create and update daily reports with metrics corresponding to business process quality to monitor quality trends and identify opportunities for improvements.

Verify compliance with quality standards in all areas.

35%

2

Work with managers /team leads/supervisors/ on problem solving top errors, doing RCCA’s, and developing action plans to correct and prevent defects.

25%

3

Ensure the execution of corrective actions and compliance with the dictated specifications.

20%

4

Periodically audit the internal processes, to determine areas for improvement.

10%

5

Conduct weekly meetings with all Supervisors and Leads to present front QA statistics and action plans.

10%

JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

Required:

Industrial or QA Engineer

Advanced English

Experience in roles implementing Quality systems

Preferred:

Lean Manufacturing

Experience in customer service department / business processes