Job Information
REI Senior Technology Manager, Retail Services and Sales & Customer Support in Seattle, Washington
Overview
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.
What's cool about this job
We are looking for a Senior Engineering Manager in our Enterprise Systems area to lead a team of engineers in the design, development, and delivery of high-quality software solutions for REI’s Retail Stores and Contact Center. The ideal candidate will have a strong technical background, experience in leading and managing teams, and a passion for delivering innovative solutions.
Lead a team of software engineers in the design, development, and delivery of high-quality software solutions
Set technical direction and goals for the team
Collaborate with architecture, business, infrastructure & operations teams to contribute the POS, Contact Center & other Retail Tool’s eco-system roadmap
Work with business stakeholders and translate them into technical specifications
Ensure that software meets quality standards and deadlines
Coach and mentor engineers to help them develop their skills
Manage the team's budget and resources
Work with other departments to ensure that software is integrated with other systems
Stay up-to-date on the latest technologies and trends
Responsibilities and Qualifications
Required Qualifications:
Bachelor’s degree in Computer Science or equivalent work experience in a technology related discipline.
8+ years’ experience in software development.
Demonstrate experience in challenging and inspiring others to provide customer centric solutions.
Demonstrate ability in translating technical discussions for non-technical partners.
Demonstrate ability in translating non-technical requirements in to technical speak for engineers.
Experience in managing to a budget.
Demonstrate ability to collaborate with business partners.
Ability to effectively manage multiple tasks, set priorities and manage to critical deadlines.
Ability to present information effectively to all levels of staff and leadership.
Builds strong vendor relationships to influence product roadmaps while managing contractual arrangements and service-level agreement compliance.
Demonstrate curiosity in the latest innovations in retailers and their omni-channel capabilities.
Preferred Qualifications:
Experience in managing of Point of Sales (POS) solutions and other Retail Technologies including integrations with other enterprise systems.
Experience in managing or understanding Contact Center platforms and technologies.
Experience leading software development teams in web technologies.
Cloud Experience (AWS).
Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile.
Pay Range
$141,200.00 - $240,000.00 per year
REI
- REI Jobs