Job ID: 495535Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.SummaryT his position responds to customer's inquiries regarding the organization's products or services, determines best methods to ensure customer satisfaction, and adheres to the organization's policies. The individual in this role is responsible for answering product inquiries, taking customer orders, assisting with dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include homeowners, developers, contractors, and installers.Primary ResponsibilitiesResponsible for handling customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfiedResponsible for keeping customer records, process customer accounts and file all necessary documents utilizing the Sales Force databaseResponsible for overseeing inventory & purchasing of resale itemsCoordinate mailings of literature and samplesManage all aspects of the customer order fulfillment process from order entry through delivery. This includes but not limited to: Communicate & coordinate delivery schedules with Dispatch, and collaborate with customers to ensure that all facets of the order fulfillment process, from negotiation and material inventory fulfilling, is being communicated in a timely mannerBe aware of all product availability, use, benefits, and pricing structureRefer to product catalogs and specification guides to determine related product uses and applicationsUtilize corporate resources as required to nurture new accounts and retain existing accountsConfirms all technical information with the customer and enters the orders into the system, when requiredMaintains complete knowledge of and complies with company and department policies procedures and standardsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.Requirements / Education / ExperienceHigh school diploma / equivalent or a comparable combination of education, experience or training in related fieldSkilled in Microsoft Word, Excel and OutlookPrevious sales experience; Knowledge of concrete masonry is a plusPositive attitude and desire to work with a great team in a fast-paced environmentBasic math skillsGood organizational and problem-solving skillsExperience with multi-line phone systemAttention to detailAbility to multi taskPhysical EnvironmentAbility to sit for extended periods of timeExtensive writing, phone and radio useAbility to lift concrete products and other objects weighing up to 40 poundsWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA diverse and inclusive culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a dec ntralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity