Driver Skills Test Examiner (Driver License Agent I)

Salary

$36,185.00 - $57,195.00 Annually

Location

Statewide

Job Type

Full Time

Job Number

4868-MVA-Statewide-05/24

Department

Motor Vehicle Administration

Opening Date

05/03/2024

Closing Date

Continuous

• Description

• Benefits

• Questions

Description

Driver Skills Test Examiner (Driver License Agent I)

Open Recruitment

(CLASS C LICENSE REQUIRED AND MUST BE 21 YEARS OF AGE AT THE TIME OF HIRE)

This is an interview and hire position

All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered.

The Motor Vehicle Administration (MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Driver Skills Test Examiner is the entry level of work issuing drivers’ licenses and photo identification cards and administering driver’s license examinations for the Motor Vehicle Administration. Duties is of limited complexity but requires tact and discretion in judging the ability of an applicant to operate a motor vehicle in accordance with specific instructions.

Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

Responsibilities included:

• Testing applicants on their knowledge of State laws governing the operation of a motor vehicle using standard written or automated testing procedures.

• Conducting standard driver’s license tests as scheduled at various license issuing offices within a region to determine the fitness of applicants for driver’s licenses.

• Administering vision screening and knowledge tests in accordance with standard procedures utilizing appropriate testing devices.

• Recording all pertinent information via standard forms and automated systems.

• Deciding whether an individual has qualified on the examination.

• Working majority of the time outdoors in all types of weather conditions

Ideal candidates possess:

• Passion for delivering excellent customer service

• Ability to work in a fast-paced environment

• Problem solving ability

• Excellent communication skills

  Interview invites will be prioritized based upon the needs of the Administration. Eligible candidates available to work in the following counties will be invited first to interview. The eligible list resulting from this recruitment may be used to fill Driver License Agent I vacancies throughout the Motor Vehicle Administration.

MDOT offers a generous and competitive benefits package.

You can learn about our amazing benefits here: MDOT Benefits Guide (https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152)

Connecting You to Life's Opportunities

Qualifications

Minimum Qualifications:

Education: Graduation from high school or possession of a high school equivalency certificate.

Experience: One (1) year of customer service work experience.

Customer service must be the primary function of your position in order to receive work experience credit.

Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

Licenses & Certifications

1. Employees are required to possess a Class C motor vehicle operator's license, fully endorsed and valid in the State of Maryland.

2. In accordance with Transportation Article, Section 16-105 (b), Annotated Code of Maryland, candidates for employment must be (21) years of age or older at the time of appointment and must be licensed to operate a motor vehicle for at least three years in the State of Maryland or another state.

3. Employees conducting commercial or non-commercial driver's license examinations in this classification are required to possess the appropriate training certification.

4. Employees conducting commercial driver's license examinations in this classification are required to possess a Class A/M commercial driver's license, fully endorsed and valid in the State of Maryland.

5. Employees conducting commercial driver's license examinations in this classification are required to possess a valid physical card. Persons who do not meet the physical requirements outlined in the Federal Motor Carrier Safety Regulations Title 49, CFR 391.41 (b) must possess an Interstate Waiver or Maryland Intrastate Waiver in order to administer road tests.

6. Persons appointed to positions in this class will be required to pass a medical examination administered by the Transportation Service Medical Advisor as a condition of employment and are subject to medical reexamination every two years or may be subject to reexamination sooner if requested by physician order.

Additional Information

To Apply:

Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd . The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org ) or World Education Services: International Credential Evaluation (https://www.wes.org/ ).

The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The incumbent in this position may be a member of a covered bargaining unit.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.

Relay Service: 1-800-201-7165 TTY: 1-800-492-4575

Reasonable accommodations will be provided upon request.

Issued:05/03/2024

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

01

I understand that this position requires working outside, getting in and out of vehicles, and providing customer service to the general public an enclosed space.

• Yes, I have read and agree to the terms above.

  02

  Do you have a high school diploma or possession of a high school equivalency (GED)?

• Yes

• No

  03

  Do you have one (1) year of customer service experience?

• Yes

• No

  04

  If you have indicated "Yes" to the question mentioned above. Please provide the following below. 1. Dates of Employment (month and year) 2. Name of Employer 3. Position title held 4. Supervisors name and number Your response to this question must be reflected on the application form in order to receive credit. You may list more than one position if necessary. This information must be listed on the DTS-1 application form (list of duties under your employer). If answered "No", type N/A.

  05

  Are you at least 21 years of age?

• Yes

• No

  06

  Do you possess at least a Class C Driver's License valid in the State of Maryland?

• Yes

• No

  07

  If you answered yes to the question mentioned above. Please provide the following: License Number, Expiration Date, and Class, and State issued. If you do not possess a license, please type N/A. This is a requirement and if not answered may result in disapproval.

  08

  I have been driving a motor vehicle for at least three (3) years.

• Yes

• No

  09

  Of the languages listed below, please select those you read, write, and/or speak fluently. (ANY DIALECT IS APPLICABLE) If you are only fluent in English please select 'Not Applicable'.

• French

• German

• Portuguese

• Spanish

• Chinese

• Taiwanese

• Japanese

• Hindi

• Punjabi

• Russian

• Greek

• Korean

• Italian

• Swedish

• Turkish

• Arabic

• Vietnamese

• Sign Language

• Other

• Not Applicable

  10

  Please select one (1) MVA location where you would accept employment. In order to receive an interview notification, you will need to select the one (1) primary location below. As positions become available you may be contacted for other locations. Make sure the location you selected is no more than 45 minute commute.

• Annapolis Branch – 160 Harry S. Truman Pkwy, Annapolis, MD 21401

• Baltimore Branch – 5425 Reisterstown Rd, Baltimore, MD 21215

• Bel Air Branch – 501 West MacPhail Rd, Bel Air, MD 21014

• Beltsville Branch – 11760 Baltimore Ave, Beltsville, MD 20705

• Cumberland Branch – 13300 Winchester Rd, SW, Cumberland, MD 21502

• Easton Branch – 9148 Centreville Rd, Easton, MD 21601

• Elkton Branch – 105 Chesapeake Blvd, Ste A, Elkton, MD 21921

• Essex Branch – 1338-A Eastern Blvd, Essex, MD 21221

• Frederick Branch – 1601 Bowman's Farm Rd, Frederick, MD 21701

• Gaithersburg Branch – 15 Metropolitan Grove Rd, Gaithersburg, MD 20878

• Glen Burnie Headquarters – 6601 Ritchie Highway, N.E., Glen Burnie, MD 21062

• Hagerstown Branch – 18306 Col. Henry K. Douglas Dr, Hagerstown, MD 21740

• Largo Branch – 10251 Central Ave, Upper Marlboro, MD 20772

• Loveville Branch – 27351 Point Lookout Rd, Leonardtown, MD 20650

• Salisbury Branch – 251 Tilghman Rd, Salisbury, MD 21804

• Waldorf Branch – 11 Industrial Park Drive, Waldorf, MD 20602

• White Oak Branch – 2131 Industrial Parkway, Silver Spring, MD 20904

• Westminster Branch – 1106 Baltimore Blvd, Westminster, MD 21157

  Required Question

Agency

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

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