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Job Description:

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

職務說明

日本のお客様向けコールセンターでの仕事となります。集荷や見積もりの依頼、輸出／輸入される貨物に関する状況確認や問い合わせに対応していただきます。

仕事内容：

1) 日本からの電話に対応すること。候補者は日本語での会話、読み書きが問題なくでき、N1資格を保有されていることが必須となります。

2) 会社が目標とする通話量と対応時間を達成すること。

3) 勤務スケジュールは日本のカレンダー通りとなります。台湾の祝日は勤務する必要があります。

Customer Service Agent - 薪優正職日文電話客戶服務代表 (工作地點:台灣)

Provide one call solution to Japan Service hotline.

The candidate must be fluent in Japanese, able to handle Japanese customers concerns via phone and email, the working location is based in Taiwan

Job Description

1) Answer Japan customer's inbound call, candidate must be very fluent in Japanese speaking, reading, and writing, N1 qualification is required.

2) Able to Independently complete the customer's request and communicate with respective department.

3) To Meet company goal on call volume and handling time.

4) Be flexible on working hours, the work schedule is following with Japanese Calendar, and might need to work on Taiwan holidays.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Customer Services

Requisition Number: R24008910

Location: Taipei,Taiwan