IMPORTANT:MUST BE FLEXIBLE TO WORK ANY HOURS BETWEEN 8AM - 8PM, including weekends and holidays as this is a 24/7 operation.

Overview - Supervise and lead a team of call center representatives - Monitor and evaluate team performance to ensure quality customer service - Provide coaching and feedback to team members to improve performance - Handle escalated customer inquiries and resolve issues in a timely manner - Analyze call center data and generate reports on team performance metrics - Collaborate with other departments to improve processes and customer satisfaction

Experience - Minimum of 2 years of experience in a call center environment - Proven experience in sales or customer service - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both verbal and written, in English and Spanish - Ability to analyze data and make informed decisions to drive performance improvements - Proficient in project management techniques and tools - Multilingual skills are a plus

We offer competitive pay, benefits, and opportunities for career growth. If you are a motivated leader with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!

Please note that only qualified candidates will be contacted for an interview.