Job/Position DescriptionWould you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on peopleand#146;s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below. The shift for the Receptionist - Switchboard Operator is Evening shift (2pm to 10pm).The Receptionist answers and transfers incoming and outgoing calls; greet visitors and guests; locate Spanish Interpreter Team members for TSH staff, when requested; and locate staff members when necessary. They will also receive and facilitate the proper response to emergency calls, such as fire, disaster, and medical emergencies; Attentive to fire panel alarms that may sound in various intervals. required to keep records in logbooks. Dispatches for transportation and security. Have the ability to work harmoniously with clients, their families, and staff. May be required to work extended hours until adequately relieved by on-coming Switchboard employee. May be required to come in early from time to time to provide adequate Switchboard coverage. May have to work alone. Fulfill and perform other job duties as assigned. Essential Job FunctionsAttends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.Working knowledge of the operation of a telephone switchboard and radio dispatch, preferred.Must communicate well and speak clearly.Need to react quickly and calmly in an emergency situation.Keep all agency records, information and clientand#146;s names confidential.Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agencyand#146;s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Registrations, Licensure Requirements or CertificationsNoneKnowledge Skills AbilitiesAbility to demonstrate clear, concise, effective verbal and written communication skills.Ability to demonstrate ability to identify and utilize agency resources, policies and procedures for management related issues.Ability to maintain state and agency standards of conduct.Ability to handle multiple responsibilities, embracing changing conditions, and situations in work responsibilities.Knowledge of Microsoft Office software, including Word, Excel and Outlook.Ability to lift open an overhead rolling security screen on the switchboard window.Ability to work days other than Monday through Friday.Initial Screening CriteriaCustomer Service Experience.Experience as a switchboard operator or receptionist/clerical/data entry work or experience with a multi-Line phone console preferred.Experience with the Microsoft Office software, including Word, Excel and Outlook preferred.Graduate from high school, or GED, preferred. Additional InformationREQ# 600966NOTE: When completing your application https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=600966 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.