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\ Hugg & Hall offers competitive compensation, all major benefits and paid vacation.\ \ The Field Dock & Door Service Technician will Install, Diagnose, and Repair Warehouse Docks and Doorsby evaluating equipment to determine needed repairs, performing repairs while providing quote information for customers and managing time for efficiency.\ \ Must be able to fulfill essential job function in a consistent state of alertness and safe manner.\ \ Essential Job Duties:\ \ 1. Repairs Warehouse Docks and Rollup Doors By

• driving to customer location to evaluate job
• assessing environment and scope of work to determine safest way to proceed
• evaluating equipment based on reported problem
• diagnosing malfunctioning equipment
• discussing evaluation with customer and provide estimated time for completion
• communicating with parts department to order or quote parts pricing to customer
• following any current policies
• ordering necessary parts
• replacing faulty parts
• repairing unit to bring it to operational and safety standards
• following customer direction on what is to be done and what is not to be done

\ 2. Provides Information on Repairs By

• keeping Product Support Sales Team and Field Service Manager involved in evaluation results providing the customer with possible solutions to downtime
• updating service department (Field Service Manager and Field Service Coordinator) of progress on each job assigned

\ 3. Manages Time Efficiently By

• planning and organizing days workload based on service calls/parts availability utilizing time to minimize lost time
• filling out or notifying Field Service Coordinator of daily time sheets referencing each job worked on, time spent with a detailed description of scope of work and accurate hours

\ 4. Contributes to the Team Effort By

• participating in on-call rotating schedule and responding as required when on-call
• assisting other technicians as needed or directed by supervisor
• maintaining truck/van in safe and clean condition

Other Duties:

1. Maintains Technical Knowledge By

• attending training schools
• reviewing technical manuals

\ 2. Performs Warranty Requirements By

• following manufacturer procedures when repairing equipment under warranty
• completing necessary paperwork
• tagging and returning all defective parts to/or notifying Field Service Coordinator, to be placed in bin
• following local policy on parts warranty, tagging and returning to Parts Manager

3. Performs Requirements of Driving Commercial Motor Vehicle (CMV){for techs driving a DOT rated vehicle} By

• maintaining record of duty status and hours of service that meet FMCSA requirements
• completing annual certification of traffic violations form
• performing daily pre inspections of vehicle
• having knowledge of short haul operation exemptions

4.Assists New Sales Department By

• completing New Sales Department prep and paperwork on larger equipment in the field

5. Any Other Duties as Assigned by Supervisor\ \ \ Qualifications:\ \ Required Skills/Experience

• minimum 2 years experience installing and repairing loading dock equipment, commercial doors, high-speed doors.
• possessing complete line of tools including specialized tools needed to complete job at customer site
• electrical experience, including proper use of a multimeter, a plus
• minimum 21 years of age
• valid driver\'s license and safe driving record
• requires obtaining DOT Medical Certification {for techs assigned to DOT rated vehicle}
• ability to obtain forklift certification
• above average communication skills
• abilit to read or be trained in reading schematics
• ability to work independently with minimal supervision
• having general knowledge of operating various equipment
• ability to accomplish duties with accuracy and timeliness

Education\ High school diploma or equivalent\ \ Physical Demands/Environmental Conditions:\ \ This position will be working in operating facilities and outdoors traveling to numerous customer locations. The employee will encounter varying weather conditions and temperatures. The normal auto hazards will apply.\ \ This position will be fre