Position Description

At a Glance

US - CA - Union City

Customer Support Representative

Legrand has an exciting opportunity for a Customer Support Representative with Finelite, an innovator in the development of high performance, environmentally sustainable lighting. In this vital role, you’ll provide sales support and superior customer service - from pre-sale through final installation. As the voice of Finelite, you’ll build strong relationships with sales agents, specifiers, contractors, architects and more.

What Will You Do?

• Work directly with customers to address questions and concerns and provide timely resolutions and follow through.

• Interface with field sales to provide lighting design, pricing and technical support before and during the sale.

• Clearly communicate product benefits and features.

• Generate quotations based on price requests.

• Educate customers on all new features and other company products and services.

• Serve as customer advocate for product function, quality and usability.

• Interpret blueprints, construction and architectural documents.

• Foster innovation by helping develop new ways of doing business.

Qualifications

Basic Qualifiction:

• 3+ years of account management experience.

  Preferred Qualifications:

• Bachelor’s degree strongly preferred.

• Strong communication, interpersonal, organizational and time-management skills.

• Excellent technical, mechanical and math aptitude.

• Ability to thrive under pressure.

• Ability to work independently and collaboratively.

• Experience working in a manufacturing facility or other light industrial exposure .

Company Info

About Legrand

Every day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext ( Legrand SA EPA: LR ) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers. For more information, visitlegrand.com (http://www.legrand.com/EN/) .

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA also offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.

About Legrand’s Lighting Sector

ThroughPinnacle (http://www.pinnacle-ltg.com/) ,Finelite (http://www.finelite.com/home/) , andOCL (http://ocl.com/) , Legrand designs and manufactures high performance, environmentally sustainable lighting solutions and products for commercial, educational and healthcare facilities. We work with leading architects and contractors to supply systems and products. We employ a talented group of lighting engineers and designers who work with the latest technologies, using cutting-edge tools to create fixtures which are unique and built to last. Our products offer the design professional a complete palette of integrated products that breathe life into architectural spaces for design that lasts. Legrand’s specification grade products are suited for a broad range of applications, and the integrated product line allows designers to create multi-level lighting scenarios using various luminaires from an extensive offering.

http://www.legrand.us

http://www.youtube.com/legrandna

http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer

lnarsr

LocationUS-CA-Union City

Positions 1

Experience (Years) 3

Category Inside Sales