Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Part-time: 34 North Main Street, Warsaw, NY

Part-time hours are 17.5 - 25/hrs per week

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities

• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.

• Maintain a neat, organized workspace consistently.

• May require travel between sites to provide coverage for other support staff.

• Greeting and checking clients in using a friendly demeanor upon arrival for their appointment.

• Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing.

• Politely answering and directing calls to the appropriate person.

• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews.

• Collection, reconciliation and posting of all client payments.

• Sends/receives incoming, outgoing mail and faxes.

• Responding to high volume of email requests in timely manner.

• Attend meetings onsite and offsite as assigned.

• Other duties as assigned.

  SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system

• Excellent customer service skills with clients and colleagues

• Excellent computer skills and use of office machines

• Strong communication skills, both verbal and written

• Meticulous attention to detail; excellent time management and organizational skills

• Ability to multitask in a fast-paced work environment

  EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

  EXPERIENCE:

• One year work experience in work related field preferable

• Flexible availability and willingness to work nights and weekends.

  Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

  COMPENSATION: $17/hr