Business Analyst

Category: Business Analysis (functional and technical)

Main location: United States, District of Columbia, Washington

Position ID: J0524-1390

Employment Type: Full Time

Position Description:

Are you a dynamic and experienced Business Analyst with a desire for innovation and a knack for solving complex challenges? If so, we have an exciting opportunity for you! The DOJ IT Sector is a leading provider of innovative solutions for law enforcement federal agencies and organizations. We specialize in delivering cutting-edge technologies that drive efficiency, enhance operations, and meet the unique needs of our clients. We are seeking a talented member to join our team as a Business Analyst.

This position is located in Washington, DC.

Your future duties and responsibilities:

Daily Responsibilities:

• Serve as the frontline responder to inquiries received via the helpdesk inbox, ensuring timely and accurate resolution to support the smooth operation of credit card services.

• Administer system access by managing Citi Manager password resets for government cardholders, safeguarding account security and access integrity.

• Facilitate the seamless management of credit card accounts by promptly reopening erroneously closed accounts or those returning from detail assignments.

• Maintain compliance and financial accuracy by efficiently closing accounts for departing government employees, ensuring data integrity and security.

• Proactively manage credit and cash limits, guaranteeing that they are accurately set and reflective of current requirements and regulations.

• Enhance operational efficiency by updating and maintaining process guides and How-To Guides to reflect changes, updates, and corrections promptly.

• Keep stakeholders informed and aligned by updating the daily guide with critical information such as broadcasts, notifications, training, and newsletters.

• Ensure smooth payment processing by resolving Credit Card Payment form rejections in Momentum/UFMS promptly, collaborating with the CGI UFMS helpdesk team for solutions.

• Foster positive cardholder experiences by promptly notifying them via email with clear instructions on retrieving their credit balances from Citi.

• Demonstrate problem-solving skills by troubleshooting and resolving invalid credit card errors for E2 travelers efficiently, minimizing disruptions to travel plans.

• Uphold data accuracy and security by meticulously verifying cardholder accounts in Citi Manager to ensure accurate MAC and alias settings.

• Enhance financial transparency and compliance by creating and maintaining accounting templates for cardholders in UFMS, facilitating accurate financial reporting.

Weekly Responsibilities:

• Drive data-driven decision-making by generating and analyzing various rep

Required qualifications to be successful in this role:

• Experience in Government Credit Card (Fleet, Purchase, Travel)

• Intermediate experience in MS Excel

• Experience working in a Helpdesk/End-user support environment

• Ability to work independently conducting in-person/remote interactions with government end-users

• Ability to establish and maintain effective working relationships with customers, vendors, internal employees and agency employees

• Good computer skills utilizing Microsoft Word, Excel and Outlook

• Excellent interpersonal communication skills, both oral and written

Desired qualifications/non-essential skills required:

• UFMS/Momentum experience is highly desirable

• Experience in CitiManager and E2 Travel

• Familiarity with SAP BusinessObjects and running reports

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $60,300.00 - $146,800.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners,

empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs

Due to the nature of this government contract, US Citizenship is required.

#CGIFederalJob

#LI-DD2

Skills:

• Business Process Management

• English

• Financial Analysis

• Momentum Credit Card

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.