Job Information
GE Healthcare Lead Service Engineer - System Design in Waukesha, Wisconsin
Job Description Summary
The Lead Service Engineer role has responsibility to drive Design for Service (Installation, Calibration, Serviceability, Preventive Maintenance, Service Features, Remote Troubleshooting) for MR products, playing a critical collaboration with engineering and service. Activities include developing service procedures by having a clear understanding of customer and field team needs; driving service productivity; performing service validation, providing support to manufacturing and field issues.
Job Description
This position will by hybrid (3 days a week onsite) in Waukesha, WI.
Essential Responsibilities
Duties include (but are not limited to):
Translation of FE/Field needs to MR Service requirements and procedures
Working with hardware, systems and software engineers on Design for Service
Development of Field Procedures for Install, Hardware replacements and system calibration and troubleshooting utilizing
documentation and software service tools
Support of Install Base issues and requests
Project management of Service development activities
Qualifications/Requirements
Bachelor's Degree in Engineering/Science or equivalent
4 years relevant work experience
Excellent teamwork, coordination, influencing and communication skills
Ability to develop timely and effective solutions for challenging design problems
Desired Characteristics
Master’s Degree in Engineering/Science
Broad exposure to HW/SW/Systems design, and technical depth in one or more engineering disciplines (Electrical, Mechanical,
Biomedical, etc.)
Project leadership experience within an engineering, manufacturing, or research environment
Self-starter, energizing, results oriented, and able to multi-task
Ability to develop unique concepts/solutions for complex projects
Experience in Field Service for Medical Devices
Knowledge of GE Healthcare MR products
Knowledge of GE Healthcare engineering tools and processes
Knowledge of the GEHC Quality Management System
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GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
GE Healthcare
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